Spam Act 2003 The Spam Act was passed in 2003 by ACMA to regulate commercial electronic marketing and spam....
Yes you can. Log into the online dashboard go to 'SMS' then 'Settings' Select 'Number Pool Settings' and choose...
Some messages may be flagged for approval if your account is new or your sending patterns change. This is...
Yes, if you need to access the raw HTML for email to SMS emails, please contact us.
Yes, we support any characters. You can use any characters you want in all parts of our system (API,...
To add a new line in the message body of outgoing SMS messages, there are a few options: Use...
Dashboard Quick SMS You can send up to 1,000 recipients or contact lists at once. SMS Campaign You can...
You can either test delivery reports by sending to your own live mobile or by generating a test delivery...
Cancelling scheduled messages is easy SMS For messages sent using Quick SMS Log into your account dashboard. Select the...
You can easily export your SMS account history using our online dashboard. Login to your account dashboard. Click on...
This means that the user doesn't have access to the contact list. Normally this is because the contact list...
You can't insert HTML into an SMS, however if you use a valid URL in the message body, most...
Basic Troubleshooting Login to your account dashboard Click on the 'SMS' menu Click on the 'Settings' sub menu. Select...
Character Count This link helps you calculate how many characters you can send in an SMS: http://smscharactercount.com Long Messages...
Completed: the message has been forwarded to the network Sent: the message has been delivered to the handset (or...
Sometimes you might see the status 'Throttled'. This means an identical message has been sent to the same recipient...
Successful 00 Successful Temporary Errors - will be retried automatically 20 Congestion 21 Mobile Busy 22 No response from...
If your messages are considered as marketing messages, you need to provide a way for your customers to opt-out...
We offer shared and dedicated short codes for the US. To get started, please answer the following questions: What...
You can either test replies by sending to your own live mobile and replying or by generating a test...
These options can be setup on the dashboard by going to: SMS Settings Incoming SMS settings Add/edit a rule...
Yes you can (depending on the country). Replies will bypass our system and will be sent to your mobile...
When you sign up, by default your account will send out using a shared number. If you want to...
Yes you can. Please get in contact with us over live chat on our website to get this enabled...
If you're using our free shared numbers to send out SMS, replies will automatically come back to your account....
Yes we do. To set it up: Log into your account dashboard Click the 'SMS' menu Select 'Outlook Plugin'...
Install Visual Studio 2010 Tools Follow the installation steps here: https://www.microsoft.com/en-us/download/details.aspx?id=48217 Restart your computer after the installation Reinstall the...
Many clients ask us how the can ensure security when we push replies and delivery reports over HTTP to...
If you already have the recipient number and pre-formatted message body saved in a csv/Excel file: Log into the...
All Products We automatically format numbers for you. You can set the default country under: SMS -> settings ->...
Use SMS to deliver direct links to your app store download page. Compatible with all app stores such as:...
You can purchase a dedicated number using your account dashboard: Log into the dashboard. Click on 'Numbers' Click on...
Inbound SMS/MMS Available soon. We will support Emoji characters for inbound SMS/MMS. Subscribe to this feature request here. Emojis...
client_country_list.csv
If you're using our API, this is probably because you're not URL encoding the message body string. If you're...
You can setup an SMS autoresponder quickly and easily with ClickSend. An autoresponder allows your customers to SMS something to...
Yes, you can. You can adjust the settings here: https://dashboard.clicksend.com/#/sms/settings/email-sms How to Stop the Message at a Certain Point...
The networks in the US and Canada heavily filter traffic. This is an issue all gateways face. How do...
The networks in the US and Canada heavily filter traffic. This is an issue all gateways face. In summary,...
Yes you can, it's called a delivery report. If you're using the email action, we recommend that you only...
Yes, you can adjust the settings on the dashboard under: Accounts Global settings SMS Settings
Send an SMS with your security/alarm system. There are 3 options: 1. Email to SMS If your alarm system...
You can ask customers to SMS into a number to collect info/their mobile number. You can get this to...
You can setup an inbound SMS message to be counted as a conversion in Google adwords/analytics with ClickSend. Get...
If you're planning on sending SMS messages related to pay day loans/money lending, we need these things from you:...
You can't use email-to-sms to forward gmail emails as an SMS because the emails are sent from 'forwarding-noreply@google.com' which...
What is a Sender ID? A 'Sender ID' is the 'from' name/number that shows on the recipients phone when...
Yes, you can use any number or name you like when sending an SMS using email to SMS. Simply...
The Outlook plugin uses your outlook address book. This works with your local contacts and any shared distribution lists,...
If the recipient phone number isn't in international format, we'll automatically format it for you. This will work for...
By default, it will say that the number doesn't exist, or will give a busy tone. We can set...
Yes you can. After purchasing the number you want to use (or if you already have a number): Open...
We can accept messages as fast as you can throw them at us! We start sending messages instantly to...
This error can occur if the recipients' phone number has a block enforced by the network. It isn't an...
Open the Dashboard Go to 'SMS'->'Settings'->'Inbound SMS Settings' Delete the rule with action 'EMAIL_USER'
Yes you can. If sending from the dashboard: Choose the 'from your number' option when sending and enter the...
These settings can be used to integrate ClickSend into software which supports a generic SMS gateway. Type 1 -...
You may get a bounce back email when sending Email-to-SMS: We've successfully delivered your SMS messages, however, there were...
If you're sending an email to SMS message but the body is missing, it could be caused by a...
This means that the user doesn't have access to the contact list. Normally this is because the contact list...
Yes we allow full sender ID (from number/name) customisation provided that the networks support it. You can view specific...
We don't charge for messages sent to invalid mobile numbers (invalid country code/format). However, like all other gateways, we...
Placeholders will only work when sending to a contacts list. If you try to send to an individual contact...
Yes, you sure can! There are 2 options: Group Email to SMS This option works by sending an email...
You can adjust inbound SMS settings here: https://dashboard.clicksend.com/#/sms/settings/inbound-sms
Once you have added your email as an allowed email address you can use it to send and receive...
Long codes are normal mobile numbers (normally 8-12 digits long). Short codes are like a normal mobile number, but...
Yes you can, just use the star character e.g. *@mydomain.com. This will allow everyone at mydomain.com to send email...
You can have an unlimited number of inbound rules, however only 5 matching rules will trigger. If you want to...
SMS traffic is heavily restricted when sending to the US. Rules & regulations can be found here. In summary,...
Shortcodes are country-specific and cannot be used overseas. This includes countries with the same country code such as the...
To start sending SMS from your email account, follow these steps. Firstly you will need to add you email...
Yes, you can. Here's some more info: https://help.clicksend.com/SMS/can-i-remove-the-email-signature-from-email-to-sms
In most cases sending from virtual number to virtual number is not allowed due to security restrictions. Messages are...
If your email to SMS message is being cut off, try this: Open the Email to SMS settings page...
You can now assign Email to SMS/Fax/Voice usage to a specific subaccount. This allows you to have more accurate...
We’ve assisted a lot of our customers in setting up multi-level auto-response campaigns, it’s actually quite simple to do...
If you want to receive inbound messages with a certain keyword, there are a few options. For example: "text...
You can send Emergency Group Alert SMS using ClickSend. There are many ways this can be done using: Group...
If you are experiencing issues in Salesforce you can enable debugging so that we can see any errors. This...
When using our URL shortener we give you details on how many times the link has been opened and...
Person to Person messaging (P2P) is defined as two-way SMS or MMS messaging. For example, anonymous conversations between two...
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