Popular topics:

SMS

  1. How do I export SMS history?

    You can easily export your SMS account history using our online dashboard.  Login to your account dashboard. Click on...

  2. Can I send SMS from a random pool of numbers?

    Yes you can. Log into the online dashboard go to 'SMS' then 'Settings' Select 'Number Pool Settings' and choose...

  3. Australian Spam Regulations

    Spam Act 2003 The Spam Act was passed in 2003 by ACMA to regulate commercial electronic marketing and spam....

  4. Can you access raw email to SMS for things like AWS notification confirmations?

    Yes, if you need to access the raw HTML for email to SMS emails, please contact us.

  5. What does the status of my messages show as "WaitApproval"

    Some messages may be flagged for approval if your account is new or your sending patterns change. This is...

  6. Do you support non-english characters?

    Yes, we support any characters. You can use any characters you want in all parts of our system (API,...

  7. How many recipients can I send to at once?

    Dashboard Quick SMS You can send up to 1,000 recipients or contact lists at once. SMS Campaign You can...

  8. Can I cancel scheduled messages?

    Cancelling scheduled messages is easy SMS For messages sent using Quick SMS Log into your account dashboard. Select the...

  9. How can I test delivery reports?

    You can either test delivery reports by sending to your own live mobile or by generating a test delivery...

  10. How do I add a line break in my SMS message?

    To add a new line in the message body of outgoing SMS messages, there are a few options: Use...

  11. No Permission To Access Contact List or NO_PERMISSION_TO_ACCESS_CONTACT_LIST error

    This means that the user doesn't have access to the contact list. Normally this is because the contact list...

  12. I'm not getting inbound web hooks/push inbound/delivery reports

    Basic Troubleshooting Login to your account dashboard Click on the 'SMS' menu Click on the 'Settings' sub menu. Select...

  13. Can I insert a URL/hyperlink into an SMS message?

    You can't insert HTML into an SMS, however if you use a valid URL in the message body, most...

  14. How many characters can I send in an SMS?

    Character Count This link helps you calculate how many characters you can send in an SMS: http://smscharactercount.com Long Messages...

  15. What's the difference between the Completed and Sent status?

    Completed: the message has been forwarded to the network Sent:  the message has been delivered to the handset (or...

  16. What does the Throttled status mean

    Sometimes you might see the status 'Throttled'. This means an identical message has been sent to the same recipient...

  17. List of SMS gateway error codes

    Successful 00 Successful Temporary Errors - will be retried automatically 20 Congestion 21 Mobile Busy 22 No response from...

  18. I want to send a marketing campaign. Is opt-out required?

    If your messages are considered as marketing messages, you need to provide a way for your customers to opt-out...

  19. USA Short Code request

    We offer shared and dedicated short codes for the US. To get started, please answer the following questions: What...

  20. How can I test incoming SMS or replies?

    You can either test replies by sending to your own live mobile and replying or by generating a test...

  21. Incoming/Reply SMS options

    These options can be setup on the dashboard by going to: SMS Settings Incoming SMS settings Add/edit a rule...

  22. Can I send messages from my own mobile number?

    Yes you can (depending on the country). Replies will be sent to your mobile number and will not show...

  23. Do I need a dedicated number?

    When you sign up, by default your account will send out using a shared number. If you want to...

  24. Can I send messages over SMPP?

    Yes you can. Please get in contact with us to get this enabled on your account. We can set...

  25. How do replies work with shared numbers?

    If you're using our free shared numbers to send out SMS, replies will automatically come back to your account....

  26. Do you have an Outlook plugin?

    Yes we do. To set it up: Log into your account dashboard Click the 'SMS' menu Select 'Outlook Plugin'...

  27. Outlook Plugin Troubleshooting

    Install Visual Studio 2010 Tools Follow the installation steps here: https://www.microsoft.com/en-us/download/details.aspx?id=48217 Restart your computer after the installation Reinstall the...

  28. Security for inbound web-hooks - replies and delivery reports

    Many clients ask us how the can ensure security when we push replies and delivery reports over HTTP to...

  29. Can I upload message body from a CSV/excel file to send?

    If you already have the recipient number and pre-formatted message body saved in a csv/Excel file: Log into the...

  30. Automatic number detection

    All Products We automatically format numbers for you. You can set the default country under: SMS -> settings ->...

  31. Mobile app distribution

    Use SMS to deliver direct links to your app store download page. Compatible with all app stores such as:...

  32. How do I purchase a dedicated number?

    You can purchase a dedicated number using your account dashboard: Log into the dashboard. Click on 'Numbers' Click on...

  33. Do you support Emoji in SMS?

    Inbound SMS/MMS Available soon. We will support Emoji characters for inbound SMS/MMS. Subscribe to this feature request here. Emojis...

  34. Country Code/Calling Code list

    client_country_list.csv

  35. My message is being cut off at the '&' character (ampersand)

    If you're using our API, make sure you're URL encoding the message body string. Contact us if you require...

  36. How can I setup a SMS auto-responder?

    You can setup an SMS autoresponder quickly and easily with ClickSend. An autoresponder allows your customers to SMS something to...

  37. Can I remove the email signature from email to SMS?

    Yes, you can. You can adjust the settings here: https://dashboard.clicksend.com/#/sms/settings/email-sms Examples Based on Email Signature Say if your email...

  38. How Does Carrier Filtering Work?

    The networks in the US and Canada heavily filter traffic. This is an issue all gateways face. How do...

  39. How Does Carrier Filtering Work?

    The networks in the US and Canada heavily filter traffic. This is an issue all gateways face. In summary,...

  40. Can I be notified when a message is delivered or fails?

    Yes you can, it's called a delivery report. If you're using the email action, we recommend that you only...

  41. Can I hide the 'Your mobile number' and 'Your business name' from number options?

    Yes, you can adjust the settings on the dashboard under: Accounts Global settings SMS Settings

  42. Integrate SMS into your home security/alarm system

    Send an SMS with your security/alarm system. There are 3 options: 1. Email to SMS If your alarm system...

  43. How to capture phone numbers from an inbound SMS

    You can ask customers to SMS into a number to collect info/their mobile number. You can get this to...

  44. Setup inbound SMS as a conversion in Google Adwords or Google Analytics

    You can setup an inbound SMS message to be counted as a conversion in Google adwords/analytics with ClickSend. Get...

  45. SMS related to pay day loans/money lending

    If you're planning on sending SMS messages related to pay day loans/money lending, we need these things from you:...

  46. Forward Google Mail (Gmail) emails to a SMS

    You can't use email-to-sms to forward gmail emails as an SMS because the emails are sent from 'forwarding-noreply@google.com' which...

  47. What is a Sender ID or Sender Number?

    What is a Sender ID? A 'Sender ID' is the 'from' name/number that shows when you receive an SMS....

  48. Can I set a custom/alpha sender ID (from number) for email to SMS?

    Yes, you can use any number or name you like when sending an SMS using email to SMS. Simply...

  49. Import contacts into the Outlook plugin

    The Outlook plugin uses your outlook address book. This works with your local contacts and any shared distribution lists,...

  50. What format does the recipient phone number need to be in?

    If the recipient phone number isn't in international format, we'll automatically format it for you. This will work for...

  51. What happens if a recipient calls my dedicated number?

    By default, it will say that the number doesn't exist, or will give a busy tone. We can set...

  52. Can I use a dedicated number or my own number with the Outlook Plugin?

    Yes you can. After purchasing the number you want to use (or if you already have a number): Open...

  53. How fast can you send messages?

    We can accept messages as fast as you can throw them at us! We start sending messages instantly to...

  54. Error: Number blocked by carrier

    This error can occur if the recipients' phone number has a block enforced by the network. It isn't an...

  55. Turn off Email notifications on inbound SMS

    Open the Dashboard Go to 'SMS'->'Settings'->'Inbound SMS Settings' Delete the rule with action 'EMAIL_USER'

  56. Can I send a SMS from a 1300/1800 number in Australia?

    Yes you can. If sending from the dashboard: Choose the 'from your number' option when sending and enter the...

  57. Generic SMS gateway setup

    These settings can be used to integrate ClickSend into software which supports a generic SMS gateway. Type 1 -...

  58. Email to SMS: Missing Required Fields

    You may get a bounce back email when sending Email-to-SMS: We've successfully delivered your SMS messages, however, there were...

  59. Email to SMS: missing body

    If you're sending an email to SMS message but the body is missing, it could be caused by a...

  60. Can't access opt-out list - FORBIDDEN - Resource not found or you don't have the permissions to access this resource

    This means that the user doesn't have access to the contact list. Normally this is because the contact list...

  61. Can I send SMS from my company name?

    Yes we allow full sender ID (from number/name) customisation provided that the networks support it. You can view specific...

  62. Do you charge for failed messages?

    We don't charge for messages sent to invalid mobile numbers (invalid country code/format). However, like all other gateways, we...

  63. Why aren't my placeholders working?

    Placeholders will only work when sending to a contacts list. If you try to send to an individual contact...

  64. Can you send a group SMS using ClickSend?

    Yes, you sure can! There are 2 options: Group Email to SMS This option works by sending an email...

  65. Stop inbound SMS being forwarded to email

    You can adjust inbound SMS settings here: https://dashboard.clicksend.com/#/sms/settings/inbound-sms

  66. How to setup email to SMS

    You can find more information on our dashboard here: https://dashboard.clicksend.com/#/sms/email-sms

  67. Short code vs Long code

    Long codes are normal mobile numbers (normally 8-12 digits long).  Short codes are like a normal mobile number, but...

  68. How many inbound SMS/MMS/Fax rules can I have?

    You can have an unlimited number of inbound rules, however only 5 matching rules will trigger. If you want...

  69. SMS Delivery Issues to USA

    SMS traffic is heavily restricted when sending to the US. Rules & regulations can be found here. If you're...

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