I'm not getting inbound web hooks/push inbound/delivery reports

Updated 9 months ago

Basic Troubleshooting

  1. Login to your account dashboard
  2. Click on your username in the top right corner
  3. Click on the 'Message Settings' sub-menu.
  4. Select 'Inbound Rules'
  5. Make sure you have rule with 'URL' selected.
  6. Try clicking 'Add Test Reply' - our server will post an example to your URL
  7. Setup logging on your script. For example, log when the script is called and dump all of the post parameters received.
  8. We POST the data (we don't use query string). The variables posted can be found in our API docs. For example: on PHP you'll need to use $_POST['body'] to get the posted message body. Here are some references that explain what posted form variables are:
    1. https://stackoverflow.com/questions/2162495/getting-a-post-variable
    2. https://stackoverflow.com/questions/564289/read-post-data-submitted-to-asp-net-form
    3. https://www.w3schools.com/php/php_forms.asp

Still not working?

If this still isn't working for you, let us know and we can help you troubleshoot.

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