​SMS ​ > ​ Outlook Plugin Troubleshooting

Outlook Plugin Troubleshooting

Updated 2 weeks ago

Important: We’ve made the decision to stop supporting our Outlook plugin. You can still access this plugin however our teams won’t be doing any work to update or maintain it. Please contact our support team if you need help. Or, check out our other integrations.

Install Visual Studio 2010 Tools

  1. Follow the installation steps here: https://www.microsoft.com/en-us/download/details.aspx?id=48217
  2. Restart your computer after the installation

Reinstall the Plugin

  1. uninstall your previous exe for outlook plugin(control panel -> programs -> uninstall ClickSend SMS Outlook Plugin)
  2. restart your computer 
  3. Reinstall the plugin https://help.clicksend.com/article/irlpy4ithd-do-you-have-an-outlook-plugin
  4. Re-open your outlook, 'Send SMS' should be under 'Add-ins' tab, otherwise kindly active your SMSOutlookAddin
    (Outlook-Options -> Add-ins -> Manage COM Add-ins)

Check Ribbon Settings

  1. Click 'File'
  2. Select 'Options'
  3. Select 'Customise Ribbon' and check that 'Add-Ins' is checked

Still Not Working?

Please send us the following info:

  1. What version of Windows are you running e.g. Windows 7 64-bit: Find out here
  2. Which version of Office are you running e.g. Office 2010 64-bit: Find out here
  3. Did you get an errors during the installation process?
  4. A description of the issue in detail:
    • Exactly what happens
    • Steps to reproduce the error
    • How often is it happening (every time or randomly)




How Did We Do?

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