Everyone likes to set and forget. However, when scheduling messages you need to keep some things in mind to make sure your texts are a success.
Things to note
Scheduling limit
SMS messages can be scheduled up to 4 months in advance. If you set a date beyond this limit, the message will not be sent.
Timezone accuracy
ClickSend uses your computer’s local timezone by default. If you’re scheduling messages to be sent to people in another location, you must make sure that you have the right timezone set in your ClickSend Dashboard.
Recipient List
If you're scheduling for a SMS Campaign, the messages are sent out to all recipients that are on the list at that point in time. When you add a new contact into your contact list that already has messages scheduled, the new contact will also be sent the scheduled message.
How to access scheduling
You can schedule messages from Quick SMS and SMS Campaigns. However, scheduling is not available from Messenger at the moment.
Viewing scheduled messages
Where you view and manage scheduled messages depends on how they were scheduled — Quick SMS and SMS Campaign each have a different location.
To view your scheduled SMS:
Quick SMS scheduled messages — view in SMS History
Go to SMS > History
Filter message history via the dropdown or use the date filter.
You will see all Quick SMS messages scheduled for future delivery, along with their send times.
Note: Scheduled Quick SMS messages cannot be edited — if you need to change the message, recipients, or time, cancel it and create a new scheduled message.
SMS Campaign scheduled messages — view in SMS Campaigns
Go to SMS > SMS Campaigns.
Look for any campaign with a Scheduled status.
Click the campaign to view its details, scheduled time, and recipient count.
Note: Scheduled SMS Campaigns do not appear in SMS History — they are only visible under SMS Campaigns.
How to cancel scheduled messages
It’s easy to cancel scheduled messages. How you cancel depends on where the message was scheduled.
Cancelling Quick SMS scheduled messages
1. Go to SMS > History
2. Hover over the scheduled message until a red button with an X appears.
3. Click on the X to cancel.
You can cancel individual messages one by one, or cancel all scheduled Quick SMS messages at once using the bulk cancel option at the top.
Cancelling SMS Campaign scheduled messages
1. Go to SMS > SMS Campaigns.
2. Find and click the campaign with a Scheduled status.
3. Click the Delete icon (trash bin 🗑️) to cancel the campaign. This will cancel the entire campaign — individual recipient cancellation is not available.
4. To modify instead of cancelling, click the Edit Campaign button to update the message, recipient list, or scheduled time before it sends.