SMS > Country Specific Features and Restrictions
The following Best practices are standardized by SMS compliance (the Federal Communications Commission, the Cellular Telecommunications and Internet Association, and the Mobile Marketing Association)…
The following table captures our up-to-date coverage for Alphanumeric sender support. For countries where the “Alpha Support” column says “Yes”, you can use an alpha sender when attempting to send me…
Messages will be overwritten to 'ClickSend' to ensure delivery. It is highly recommended to register your own sender ID. Clicksend offers inbound messages via a clicksend provided dedicated philiphin…
Messages to Belgium are sent via our Shared number, and replies mapped back to your account. Dedicated numbers are also available. AlphaNumeric SenderIDs are not supported.
We will assign a dedicated long code to our customers, once the message is sent to the recipient, the South African carrier will overwrite that number with a local long code number prior to be delive…
The SenderID will be overwritten with "AD-ClickSnd" for all messages unless customers have a registered SenderID. All sender ID's must be 11 characters or less including the prefix AD-. All marketing…
Generally speaking there are two types of A2P traffic in this market: International & Domestic. International: Requires no registrations, all messages deliver via shared or dedicated extended short c…
Philippines. January 25 - Sun and Smart carriers are blocking messages containing the word "bank" and are also blocking messages with with http/https links. This has been done in response to smishing…
From 30 January 2023, messages sent to Singapore using unregistered sender identification - including Alphanumeric Sender IDs, Dedicated Numbers and International Numbers - may be overwritten with Se…
Sending SMS & MMS messages to US and Canadian numbers comes with a range of limitations on the types of content and the volume of messages you can send. Limits are defined by the type of number you h…
Argentina Dedicated long codes, short codes and alphanumeric sender ID’s are supported, but require pre-registration or they will be overwritten with a generic long code or short code. One-Way messag…
All message content needs to be pre-registered prior to sending. For most networks, only pre-registered Alphanumeric sender ID’s are allowed. Alphanumeric sender ID’s should only be the company’s nam…
To send SMS and MMS messages in the US and Canada you need your own number. For most ClickSend customers, the right type of number is a Toll Free Number (TFN), and from September 1, 2022, every singl…
France is an extremely large and complex mobile messaging market. There are numerous restrictions and regulations, but ClickSend is pleased to have a high-quality direct route into France in order to…
Canada has very specific messaging restrictions and a direct connection is necessary in order to ensure message delivery to the numerous networks. ClickSend uses an extremely high-quality, direct con…
There are two types of dedicated short-codes available in New Zealand, Standard Rate Dedicated Short-Codes - Used for service-based communications where the end-user will get charged to reply, ie App…
Most countries allow setting an alphanumeric sender ID without registration with no additional costs. You can test this by sending an SMS via the dashboard -> choose 'your business name'. If the coun…
Fully functioning direct route. Supports: Replies. Alpha sender ID. Numeric sender ID.
This is a fully featured route and delivery to ported numbers is supported. When Sending an SMS through our platform, we give you a few options: A shared number (default) - we assign a number to the…
Country Code: +507 Alpha senders require pre-registration on the Claro network. Non registered senders are replaced with a random number to ensure delivery.. International sender IDs are replaced wit…
In New Zealand, all marketing messages must comply with all NZ Privacy and Spam legislation. It is your responsibility to ensure you comply with these rules. The following are some general best pract…
This is a fully functional direct route. Replies are supported. Shared shortcodes are not supported by New Zealand carriers. Alphanumeric sender ID isn't supported due to network restrictions. If sen…
Messages to Italy will be overwritten to our approved Italian shared numbers, this is to ensure delivery of messages. Replies are supported on our shared numbers. No promotional messages are allowed…
Romania is a destination that requires a pre-registered sender ID. All messages will be overwritten to 'InfoSMS' to ensure message delivery. Please contact our 24/7 support team if you wish to have 2…
Country Code: +967 One-way SMS only. Marketing messages are not supported between 21:00 - 07:00 local time (GMT + 03:00). Sender IDs will be overwritten unless pre-registered. . To register, please e…
Vietnam is a complex mobile messaging market with different network restrictions depending on your traffic type. Marketing Messages. ClickSend can support marketing messages on a shared shortcode. To…
Thailand is a fully functional route with 2-way messaging supported. Alphanumeric sender IDs must be registered, there is a once-off $50 fee. OTP must be sent on a registered alphanumeric sender ID.…
Sender IDs will be overwritten depending on the network to ensure delivery. Sender Registration is not allowed. The message content must include the brand name. ""RM0.00"" will be prefixed to the beg…
All messages to Poland will be overwritten to 'SMS' to ensure delivery. 2-Way SMS. For 2-way SMS, you can purchase a dedicated long code. You can use this in the body e.g. "... reply to +33123456789"…
We use direct connections to Pakistan. Numeric sender IDs aren't allowed. Two-way options are available with a dedicated number. This solution is for local transactional traffic only. No campaigns al…
Some carriers apply small surcharges to SMS and MMS messages sent. Learn more about them here.
The USA has very specific messaging restrictions and a direct connection is necessary in order to ensure message delivery to the numerous networks. ClickSend uses an extremely high-quality, direct co…
Country Code: +359 Messages to Bulgaria will be overwritten to ensure delivery. Contact our 24/7 support team to register your sender ID. 2-way SMS is only possible on a dedicated shortcode. Only loc…
Country Code: +45 Fully functioning direct route that supports 2-way SMS and sender ID customisation.
Country Code: +355 One-way SMS only. Numeric and alphanumeric sender IDs supported.
Alpha sender IDs are the best way to send messages to Austria as most networks are filtering numeric Sender IDs. No pre-registration is necessary. ClickSend offers 2-way messaging via dedicated numbe…
Multi-part messages are not supported in Mexico. Sending from an alphanumeric sender ID is also not supported and will be overwritten by the networks to a shortcode. Replies are not supported. Delive…
Sender IDs will be overwritten unless pre-registered. We can register your sender ID for a once-off fee of $150 USD. To register a sender ID, fill and return this form to our 24/7 chat support: saudi…
Yes, US toll-free numbers are supported in Canada and vise versa.
Alphanumeric Sender ID must be pre-registered. We can organise that for you with a setup cost of USD$50 or equivalent in your currency. Please provide the following: What sender ID do you want to be…
Dedicated numbers can be used for inbound messages, however, to ensure delivery all outbound messages will be sent from IDSMS. Messages with unicode characters are not supported in Indonesia and will…
Sender IDs will be overwritten unless pre-registered. We can register your sender ID for a once-off fee of $150 USD. To register, please provide your Account Manager or our 24/7 Chat agents with the…
Due to Network Restrictions with the operator 'Orange', please refrain from using the keyword 'code' as this will be rejected by the operator. An alternative word that can be used is 'number'.
We can set up 2-way messaging on our Indian shortcode. A higher rate per message will apply, contact our 24/7 support team to have this set up on your account.
China is one of the largest and fastest-growing markets in the world for mobile messaging. However, it is particularly difficult to deliver to and many filters are in place to block messages in and o…
ALL message content must be approved and whitelisted before sending.. Any content that is not approved will be blocked. OTP & Transactional messages only. NO MARKETING. Setup cost of USD$50 or equiva…
Networks in Libya requires the message content to be whitelisted or it may be flagged as spam. Contact our 24/7 support team with these details to whitelist your campaigns. Please allow up to 72 hour…
All senders will be overwritten with default sender 'ClickSend'. Longcode sender IDs are not supported. Handset delivery reports are supported. Sender Registration is allowed, there will be a once of…
Sender IDs will be overwritten unless pre-registered. To register a sender ID we require a detailed service description with the below information: Sender ID. Website URL. Traffic type (transactional…
We can register your alpha sender ID in Russia for $45 USD per month with a $150 set up fee, converted to your local currency. Please provide our support staff with the following information: Sender…
Brazil is a difficult market, messages will be overwritten to ensure delivery. Concatenated messages are supported but not guaranteed. We currently do not support replies on our shared number. You wi…
If you want to receive inbound messages with a certain keyword, there are a few options. For example if you register the keyword ' CAR' you can advertise the keyword and ask your customer to SMS to "…
Sender IDs will be overwritten unless preregistered. We can register your sender ID for a once off fee of $150 USD. To register a sender ID we require a detailed service description with the below in…
Puerto Rico is a difficult market to reach. Despite being a US territory you can not use your US dedicated number to reach it. For best delivery use our pool of shared numbers. If you require a dedic…
The sender will be overwritten to "CNET". A sender ID can be registered for senders of over 1000 SMS/month. We need: What sender ID do you want registered? (11 characters maximum with no spaces). Wha…
For 2-way options in Croatia, you will need to purchase a dedicated number from the dashboard. Numbers can be purchased here: https://dashboard.clicksend.com/#/numbers/sms Delivery receipts from the…
Replies are not supported in Georgia. Messages will be overwritten depending on the network. If you are sending marketing messages you can use our opt-out link to comply with marketing regulations.
All messages will be sent from +421902028032 to ensure delivery. All sender ID's need to be whitelisted with the networks. Please let our 24/7 support staff know if you would like to register a sende…
When sending to Ukraine the Sender ID will be overwritten to "ClickSend" unless you register you own Brand or Business Name. To receive replies you need to purchase a Ukrainian dedicated number and a…
Powered by HelpDocs (opens in a new tab)