All Categories > SMS > Country Specific Features and Restrictions
Some carriers apply small surcharges to SMS and MMS messages sent. Learn more about them here.
The following table captures our up-to-date coverage for Alphanumeric sender support. For countries where the “Alpha Support” column says “Yes”, you can use an alpha sender when attempting to send me…
There are two types of dedicated short-codes available in New Zealand, Standard Rate Dedicated Short-Codes - Used for service-based communications where the end-user will get charged to reply, ie App…
The USA has very specific messaging restrictions and a direct connection is necessary in order to ensure message delivery to the numerous networks. ClickSend uses an extremely high-quality, direct co…
Restrictions. Due to prohibitions imposed by the National Carrier Commission, there are certain restrictions on OA’s/Sender ID’s that cannot be used. Below is a guide to keep clients aware of the cur…
Messages will be overwritten to a shortcode to ensure delivery. Messaging curfew between 21:00 - 08:00 local time (GMT + 04:00) applies for marketing messages. All marketing content must be sent on a…
Vietnam is a complex mobile messaging market with different network restrictions depending on your traffic type. Marketing Messages. ClickSend can support marketing messages on a shared shortcode. To…
All messages to Poland will be overwritten to 'SMS' to ensure delivery. 2-Way SMS. For 2-way SMS, you can purchase a dedicated long code. You can use this in the body e.g. "... reply to +33123456789"…
Country Code: +359 Messages to Bulgaria will be overwritten to ensure delivery. Contact our 24/7 support team to register your sender ID. 2-way SMS is only possible on a dedicated shortcode. Only loc…
Country Code: +45 Fully functioning direct route that supports 2-way SMS and sender ID customisation.
Country Code: +355 One-way SMS only. Numeric and alphanumeric sender IDs supported.
Country Code: +93 One-way SMS only. Pre-registered alphanumeric sender IDs. Sender ID (11 characters maximum with no spaces): What are your business details?: Example message: Traffic type (transacti…
Thailand is a fully functional route with 2-way messaging supported. Alphanumeric sender IDs must be registered, there is a once-off $50 fee. OTP must be sent on a registered alphanumeric sender ID.…
This is a fully functional direct route. Replies are supported. All outgoing SMS will be overwritten with a shared shortcode. Alphanumeric sender ID isn't supported due to network restrictions. Pleas…
Dedicated longcodes can only support inbound SMS. Outbound messages will be sent from an Australian longcode.. We can set up 2-way messaging on our Indian shortcode. A higher rate per message will ap…
Alpha sender IDs are the best way to send messages to Austria as most networks are filtering numeric Sender IDs. No pre-registration is necessary. ClickSend offers 2-way messaging via dedicated numbe…
Romania is a destination that requires a pre-registered sender ID. All messages will be overwritten to 'InfoSMS' to ensure message delivery. Inbound messages are supported on dedicated numbers. You c…
Multi-part messages are not supported in Mexico. Sending from an alphanumeric sender ID is also not supported and will be overwritten by the networks to a shortcode. Replies are not supported. Delive…
Sender IDs will be overwritten unless pre-registered. We can register your sender ID for a once-off fee of $150 USD. To register a sender ID, fill and return this form to our 24/7 chat support: saudi…
Yes, US toll-free numbers are supported in Canada and vise versa.
France is an extremely large and complex mobile messaging market. There are numerous restrictions and regulations and ClickSend is pleased to have a high-quality direct route into France in order to…
Most countries allow setting an alphanumeric sender ID without registration with no additional costs. You can test this by sending an SMS via the dashboard -> choose 'your business name'. If the coun…
Alphanumeric Sender ID must be pre-registered. We can organise that for you with a setup cost of USD$50 or equivalent in your currency. Please provide the following: What sender ID do you want to be…
Dedicated numbers can be used for inbound messages, however, to ensure delivery all outbound messages will be sent from IDSMS. Messages with unicode characters are not supported in Indonesia and will…
Messages to Italy will be overwritten to our approved Italian shared numbers, this is to ensure delivery of messages. Replies are supported on our shared numbers. No promotional messages are allowed…
Senders IDs will be overwritten depending on the network to ensure delivery. Sender Registration is not allowed. The message content must include the brand name. ""RM0.00"" will be prefixed to beginn…
All outgoing SMS will be overwritten with a short code. Alphanumeric sender ID isn't supported due to network restrictions. Replies are supported.
Sender IDs will be overwritten unless pre-registered. We can register your sender ID for a once-off fee of $150 USD. To register, please provide your Account Manager or our 24/7 Chat agents with the…
Due to Network Restrictions with the operator 'Orange', please refrain from using the keyword 'code' as this will be rejected by the operator. An alternative word that can be used is 'number'.
This is a fully featured route and delivery to ported numbers is supported. When Sending an SMS through our platform, we give you a few options: A shared number (default) - we assign a number to the…
We can set up 2-way messaging on our Indian shortcode. A higher rate per message will apply, contact our 24/7 support team to have this set up on your account.
China is one of the largest and fastest-growing markets in the world for mobile messaging. However, it is particularly difficult to deliver to and many filters are in place to block messages in and o…
Canada has very specific messaging restrictions and a direct connection is necessary in order to ensure message delivery to the numerous networks. ClickSend uses an extremely high-quality, direct con…
ALL message content must be approved and whitelisted before sending.. Any content that is not approved will be blocked. OTP & Transactional messages only. NO MARKETING. Setup cost of USD$50 or equiva…
Networks in Libya requires the message content to be whitelisted or it may be flagged as spam. Contact our 24/7 support team with these details to whitelist your campaigns. Please allow up to 72 hour…
All senders will be overwritten with default sender 'ClickSend'. Longcode sender IDs are not supported. Handset delivery reports are supported. Sender Registration is allowed, there will be a once of…
Sender IDs will be overwritten unless pre-registered. To register a sender ID we require a detailed service description with the below information: Sender ID. Website URL. Traffic type (transactional…
We use direct connections to Pakistan. Numeric sender IDs aren't allowed. All sender IDs that aren't registered will be overwritten. An alphanumeric sender ID may be used but must be pre-registered,…
We can register your alpha sender ID in Russia for $45 USD per month with a $150 set up fee, converted to your local currency. Please provide our support staff with the following information: Sender…
Brazil is a difficult market, messages will be overwritten to ensure delivery. Concatenated messages are supported but not guaranteed. We currently do not support replies on our shared number. You wi…
If you want to receive inbound messages with a certain keyword, there are a few options. For example if you register the keyword ' CAR' you can advertise the keyword and ask your customer to SMS to "…
Fully functioning direct route that supports 2-way SMS and sender ID customisation. If you wish to send voice-calls, please contact our support team at support@clicksend.com with your local Singapore…
Sender IDs will be overwritten unless preregistered. We can register your sender ID for a once off fee of $150 USD. To register a sender ID we require a detailed service description with the below in…
When sending to Belgium, sender IDs are rewritten to short codes to ensure delivery. Dedicated numbers can be purchased for inbound traffic. You can use this in the body e.g. "... reply to +321234567…
Puerto Rico is a difficult market to reach. Despite being a US territory you can not use your US dedicated number to reach it. For best delivery use our pool of shared numbers. If you require a dedic…
The sender will be overwritten to "CNET". A sender ID can be registered for senders of over 1000 SMS/month. We need: What sender ID do you want registered? (11 characters maximum with no spaces). Wha…
For 2-way options in Croatia, you will need to purchase a dedicated number from the dashboard. Numbers can be purchased here: https://dashboard.clicksend.com/#/numbers/sms Delivery receipts from the…
Replies are not supported in Georgia. Messages will be overwritten depending on the network. If you are sending marketing messages you can use our opt-out link to comply with marketing regulations.
All senders will be overwritten with a random South African Longcode. Sender Registration is not allowed. Handset delivery reporting is supported. Dedicated short codes support replies. The way it wo…
All messages will be sent from +421902028032 to ensure delivery. All sender ID's need to be whitelisted with the networks. Please let our 24/7 support staff know if you would like to register a sende…
When sending to Ukraine the Sender ID will be overwritten to "ClickSend" unless you register you own Brand or Business Name. To receive replies you need to purchase a Ukrainian dedicated number and a…
Fully functioning direct route. Supports: Replies. Alpha sender ID. Numeric sender ID.
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