What is the difference between EMAIL_USER and EMAIL_FIXED?

Updated 5 months ago

EMAIL_USER forwards the inbound message via email to the sub-account that initially sent the message.

EMAIL_USER will change depending on which user account sent the originating message so it can apply to multiple email addresses, where as EMAIL_FIXED will always go to the same email address. If no outgoing SMS is found, it will default to the email address specified in the 'Email Address' setting.

EMAIL_FIXED forwards the inbound message to an explicitly specified email address.

You can update these rules here:

https://dashboard.clicksend.com/#/sms/settings/inbound-sms


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