​SMS ​ > ​ How to send an SMS Campaign

How to send an SMS Campaign

Updated 2 years ago

Follow these steps to start sending out SMS campaigns. Make sure you have recharged your account with enough credit here: https://dashboard.clicksend.com/#/account/billing-recharge/top-up-account

  1. Upload your contact list here: https://dashboard.clicksend.com/lists. Uploading your contacts can have as little as just a mobile number, or additional fields, ie First Name, Last Name, custom field.
  1. Once uploaded, you can start creating your SMS campaign here: https://dashboard.clicksend.com/#/sms/campaigns
  2. Add New Campaign
  3. Campaign Name - This is for your reference only
  4. To - Select the contact list you would like to send to
  5. From - This is what will appear on the handset. Check country specific and features here: https://help.clicksend.com/category/mfdctha7f0-country-specific-features-and-restrictions
  • A Shared Number (Default) - we assign a number to the outgoing SMS so the user can reply. You can setup rules for incoming SMS, anything is possible.
  • Your Mobile Number - replies will be sent to you as an SMS. Replies will be sent to your mobile number and will not show on the account dashboard
  • Your Business name - e.g. "MyCompany" The reciever can't reply. 11 characters maximum with no spaces.
  • Your Dedicated number - you can purchase a ClickSend dedicated number. You can setup rules for incoming SMS, anything is possible.
  1. Message - Write your message content here. You may use the placeholders to personalise the message. 1 standard SMS is 160 characters. You can keep note of your character count below the box. More information on character count can be seen here: https://help.clicksend.com/article/h474eseq3a-how-many-characters-can-i-send-in-an-sms
  2. Link - You can use our short URL link if you would like to track if your link was clicked. Note - you do not have to use this. More information this can be found here: https://help.clicksend.com/article/wluq0xv78o-can-we-shorten-a-url-automatically
  3. Are you sending marketing messages? - Make sure you include an opt-out. Depending on your 'from' option you will need to ensure you select the right option. Note - you will need to allow for this in your message count.
  • If sending from 'Shared Number' you can use both options
  • If sending from 'Your mobile number' we can only handle opt-outs if using the 'unsubscribe link' otherwise you will need to handle this manually
  • If sending from 'Your business name' you can only use 'unsubscribe link'
  • If sending from 'Your dedicated number' you can use both options
  1. Send now or schedule for later. If scheduling your message, more information on how to schedule can be seen here.

  1. Confirmation - Confirm how many recipients you are sending to and the total cost for the campaign.
  2. Press SEND!

Your campaign will now be sent!

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