Accounts

Can you set me up on postpaid (send a monthly invoice)

Possibly, depending on your monthly volumes. More info can be found here.

What Payment Methods Do We Accept?

We accept the following payment methods: Prepaid by Credit Card/Debit Card. You can also setup auto-recharge when your account balance is low (optional). Set it up here. Prepaid by Bank Transfer. Min…

What timezone are messages scheduled in?

When scheduling messages on the dashboard, we use your computers local timezone. This also applies to our automations feature. You can adjust your timezone settings here , however this is only used f…

"FORBIDDEN" Error

{"http_code":403,"response_code":"FORBIDDEN","response_msg":"You need to be authenticated to access this file.","data":null} If you receive this error message when trying to open a file you likely ha…

Do you support bank transfer/wire transfer/EFT?

We accept payments via bank transfer. Ask our 24/7 online chat team to raise an invoice for you. They'll need: Company name. Contact email address. Amount. Currency. If sending outside of Australia,…

Can you add my address and company details to my invoices?

Yes, just let our support team know what you would like added. We can update all past and future invoices.

How Do I Change My Password?

Update Password. Click on your username in the top right hand corner. . Select 'My Profile'. Choose 'Change Password'. . Reset Password. You can reset your password on the login page and we will send…

How are dedicated numbers charged if I buy one half way through a month?

Dedicated numbers are charged at the start of each month on a prepaid basis. When you first purchase a number, we'll charge you a pro-rated amount for the remainder of the month. For example, if you…

Show breakdown of usage by each allowed email address

When adding/editing an allowed email address, you can choose which subaccount to attach usage to. You can adjust the settings here: https://dashboard.clicksend.com/#/sms/settings/sms-allowed-addresse…

Can I hide products I don't want?

Yes you can. Normal Users. Open the dashboard and go to Accounts -> add/edit subaccounts. Edit each user and adjust the products under 'product permissions'. Reseller Users. Your clients can adjust w…

Can I add multiple sub accounts to my main account?

Sure! If you're account type is pre-paid , they will all share the same balance. If your account type is post-paid , we will send you a single invoice at the end of each month showing a break down fo…

Do you store my credit card number?

No, we never store your raw credit card number in our system. Your credit card details are passed in a secure way to our credit card processing gateway and a secure token is returned. We only store t…

How often does your pricing change and how are we notified?

How often do we change our prices? All message delivery prices are subject to change at any time, however, it's very rare that we change our prices. For example, for delivery to Australia, we've only…

If I purchase in bulk, will the discounted rates apply to all countries?

Yes, the discounted tier you choose will apply to all countries. You can see the different pricing tiers as you go to recharge.

Why is my credit card payment showing as "Pending"?

Credit card payments will show as Pending on the transactions page for up to 7 days until they're cleared. You can ignore this, your payment will be added to your account instantly. If you need to do…

Can I use my local currency? How does currency conversion work?

Yes, we support all major currencies. Your currency will be automatically selected based on your location. Your balance will always show in your local currency and you will always be charged in your…

What reporting is available on the dashboard?

We can add/generate any reports you like. If you think something's missing, get in contact with us and we'll have it added in no time!

Can I import a large list of sub accounts?

Sure, send us through a list and we'll import them for you.

Can I set the timezone on my account?

Yes you can set your account timezone here: https://dashboard.clicksend.com/#/account/settings/timezone

What happens if I recharge with a different package amount and still have credit?

When you make an account recharge, your message rate changes depending on the package you last purchased. Your balance always remains the same , it's just the rate per message that changes. For examp…

I can't login - Authorisation Failed

If you're having issues logging in: Try resetting your password. Try changing your browser - for example, try Google Chrome. If you're still having issues, let us know and we'll check your account.

Can I get an invoice receipt for a transaction?

You can download a PDF transaction receipt from the dashboard under Accounts -> Billing/Recharge -> Transactions, or open the link below. https://dashboard.clicksend.com/#/account/billing-recharge/tr…

How long do you store message history?

We store message history for 4 months. This includes all information related to the message such as images etc. If you have sensitive data, we can deidentify the message body instantly ( more info he…

How to change where low credit notifications go

You will be notified by SMS and Email when your account balance is low. To do this: Log into the dashboard. Click on 'Accounts' ->'Billing/recharge' -> Billing contact. Update the email and mobile nu…

Can opt out lists be shared across multiple subaccounts/users

Yes you can choose to either share the same opt out list across all subaccounts, or each subaccount can have their own opt out list. This is linked to the Share Contacts permission: https://help.clic…