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As ClickSend is an Australian based company, we are excluded from charging VAT on our UK invoices. The total price on your invoice does not include any taxes i.e. you don't have to add VAT on top of…
We are an Australian company. Here is our completed W-8BEN-E form: fw8bene signed.pdf
Please refer to our legal docs here: https://www.clicksend.com/legal /
Yes, we can search for any number you want. USA/Canada. If you want a specific area code we can get you a number for free. However we do recommend to purchase our Toll-Free Numbers on the dashboard f…
Yes, we support all major currencies. Your currency will be automatically selected based on your location. Your balance will always show in your local currency and you will always be charged in your…
If you purchase a dedicated number, auto recharge will be automatically enabled at the end of each month. When you first purchase a number, we'll charge you a pro-rated amount for the remainder of th…
If you're having issues logging in: Try resetting your password. Try changing your browser - for example, try Google Chrome. Try connecting to an alternative internet connection - for example, some b…
We accept the following payment methods: Prepaid by Credit Card/Debit Card. $20 minimum recharge amount. You can also setup auto-recharge when your account balance is low (optional). Set it up here.…
{"http_code":403,"response_code":"FORBIDDEN","response_msg":"You need to be authenticated to access this file.","data":null} If you receive this error message when trying to open a file you likely ha…
We'll expire your prepaid credit balance if you don't send a message OR top up your account within 6 months. e.g. If you send a message at least once every 6 months, your credit won't expire. OR If y…
Your ClickSend API credentials can be located within your account by clicking on the key icon in the top right corner of the dashboard. From here, you can manage your credentials such as regenerating…
There are two options in the Number Pool Code. 1. Use a pool of random numbers-The from number will be randomised. Perfect when you're sending multiple messages to the same user. 2. Use a fixed numbe…
High Performance Direct Routes. The only way to be certain that your messages are delivered properly and on time is to use a legitimate, reputable, “white” route. Play it safe – choose a reliable, le…
A. A/B Test. Campaign type that tests up to three variations of the same campaign to determine the better option. Subject line, from names, content, or send time can be tested. Abuse Complaint. An ab…
Yes, we sure do! We have a rock-solid 100% uptime SLA guarantee. Full terms and conditions here: https://www.clicksend.com/en/legal/service-level-agreement/
You can setup email notifications on message failure. We'll automatically email you when a message fails. This can be setup for each product (SMS, Fax, Voice, Post etc). For each product, the setup i…
Sending post online is an easy process. Using ClickSend you can send a physical letter or postcard. To get started you can sign up for a free ClickSend account here: https://www.clicksend.com/signup…
You can install our iPhone app from the Apple App Store: https://itunes.apple.com/us/developer/clicksend/id1245465173
Important: Did you receive a ClickSend charge that you don’t recognise? Find charges for purchases on your ClickSend account here. Before contacting us, compare your purchase history with your charge…
Possibly, depending on your monthly volumes. More info can be found here.
We accept payments via bank transfer. Ask our 24/7 online chat team to raise an invoice for you. They'll need: Company name. Contact email address. Amount. Currency. If sending outside of Australia,…
Yes, just let our support team know what you would like added. We can update all past and future invoices.
Update Password. Click on your username in the top right hand corner. . Select 'My Profile'. Choose 'Change Password'. . Reset Password. You can reset your password on the login page and we will send…
When adding/editing an allowed email address, you can choose which subaccount to attach usage to. You can adjust the settings here: https://dashboard.clicksend.com/#/sms/settings/sms-allowed-addresse…
Yes you can. Normal Users. Open the dashboard and go to Accounts -> add/edit subaccounts. Edit each user and adjust the products under 'product permissions'. Reseller Users. Your clients can adjust w…
Sure! If you're account type is pre-paid , they will all share the same balance. If your account type is post-paid , we will send you a single invoice at the end of each month showing a break down fo…
No, we never store your raw credit card number in our system. Your credit card details are passed in a secure way to our credit card processing gateway and a secure token is returned. We only store t…
How often do we change our prices? All message delivery prices are subject to change at any time, however, it's very rare that we change our prices. For example, for delivery to Australia, we've only…
Yes, the discounted tier you choose will apply to all countries. You can see the different pricing tiers as you go to recharge.
Credit card payments will show as Pending on the transactions page for up to 7 days until they're cleared. You can ignore this, your payment will be added to your account instantly. If you need to do…
We can add/generate any reports you like. If you think something's missing, get in contact with us and we'll have it added in no time!
Sure, send us through a list and we'll import them for you.
Yes you can set your account timezone here: https://dashboard.clicksend.com/#/account/settings/timezone
When you make an account recharge, your message rate changes depending on the package you last purchased. Your balance always remains the same , it's just the rate per message that changes. For examp…
You can download a PDF transaction receipt from the dashboard under Accounts -> Billing/Recharge -> Transactions, or open the link below. https://dashboard.clicksend.com/#/account/billing-recharge/tr…
We store message history for 4 months. This includes all information related to the message such as images etc. If you have sensitive data, we can deidentify the message body instantly ( more info he…
You will be notified by SMS and Email when your account balance is low. To do this: Log into the dashboard. Click on 'Accounts' ->'Billing/recharge' -> Billing contact. Update the email and mobile nu…
Yes you can choose to either share the same opt out list across all subaccounts, or each subaccount can have their own opt out list. This is linked to the Share Contacts permission: https://help.clic…
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