Does prepaid credit expire?

Updated 1 month ago

We'll expire your prepaid credit balance if you don't send a message OR top up your account within 6 months.

e.g. If you send a message at least once every 6 months, your credit won't expire.

OR

If you top up your account at least once every 6 months, your credit won't expire.

** Due to Covid-19, ClickSend will extending our credit expiry to 12 months. If your credit does expire, please let our 24/7 chat support know and this will be re-applied to your account. **


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