Does prepaid credit expire?
We'll expire your prepaid credit balance if you don't send a message OR top up your account within 6 months.
e.g. If you send a message at least once every 6 months, your credit won't expire.
OR
If you top up your account at least once every 6 months, your credit won't expire.
** Due to Covid-19, ClickSend will extending our credit expiry to 12 months. If your credit does expire, please let our 24/7 chat support know and this will be re-applied to your account. **