Protecting your accounts with 2 Factor Authentication
Protecting your accounts with 2 Factor Authentication
To keep your account and data safe, you may be required to enter a verification code upon login. As part of our security policy, 2 Factor Authentication (2FA) is set up on every single ClickSend account and/or sub account.
We currently support SMS and email as a method for 2FA verification.
Frequently Asked Questions
Where should I be checking for my verification codes?
Every subaccount can verify via SMS or email 2FA. You can check what mobile number or email address is associated with each subaccount here: https://dashboard.clicksend.com/account/subaccounts.
You can update each subaccount mobile number or email address in the above location too.
Can multiple subaccounts use the same mobile number and email address?
Yes. Technically, you can use the same mobile number and email address for multiple subaccounts. However, it’s much better for security and account management if each subaccount has a unique mobile number and email address attached to it.
How do I set up 2FA on my account?
You don’t need to do anything. We make sure that 2 Factor Authentication is automatically set up on every ClickSend account.