Understanding Monthly Fees and Billing Policies for Dedicated Numbers on ClickSend
ClickSend users often have questions about the monthly fees and billing policies for dedicated numbers. This article provides a comprehensive overview of how these charges work, including billing cycles, activation and cancellation policies, and additional considerations.
Overview of Monthly Fees
Dedicated numbers on ClickSend incur a recurring monthly fee to maintain their active status. This fee applies regardless of whether the number is actively used or registered. If you no longer need a dedicated number, you can cancel it to stop the recurring charges.
Billing Cycles and Payment Methods
Billing Date: Monthly fees are typically billed on the 1st of each month (AEST). For users in other time zones, this may align with the end of the previous day/month.
Payment Methods: Charges are automatically deducted from your ClickSend account balance or the credit card on file. Auto-recharge may be enabled to ensure uninterrupted service.
Pro-Rated Charges: For new numbers, the first charge is pro-rated based on the remaining days in the month. Billing begins only when the number reaches a "Ready to Use" status.
Activation and Cancellation Policies
Activation: A credit card is required to apply for a dedicated number. Charges begin once the number is active and ready for use.
Cancellation: Removing or canceling a dedicated number stops all future charges. There is no option to pause or hold a number; it must be canceled to avoid ongoing fees.
Additional Costs and Considerations
Message Charges: In addition to the monthly fee, you are charged per SMS sent. ClickSend operates on a pay-as-you-go basis for message usage.
Multiple Numbers: If you have more than one dedicated number, each number incurs its own monthly fee. Unused numbers should be removed to avoid unnecessary charges.
Outstanding Balances: Monthly fees must be settled to continue using the dedicated number for sending messages.
Regional or Account-Specific Variations
For users in the UK, dedicated SMS numbers have a three-month minimum rental period due to local network requirements. Billing for this term is collected upfront.
Reconciling Costs
When reviewing your account, consider both the recurring fees for dedicated numbers and any additional charges for SMS usage. These charges are deducted from your account balance or billed to your credit card. By understanding these policies, you can better manage your ClickSend account and avoid unexpected charges.