Auto-recharge is a feature that:
Monitors your account balance
Automatically adds credit when your balance drops below a preset threshold
This ensures uninterrupted messaging services and removes the need for manual top-ups. Auto-recharge is automatically activated when a dedicated number is purchased.
Auto-recharge also activates when your balance is insufficient to cover recurring charges, such as A2P messaging services or monthly subscription fees for dedicated numbers.
Why are charges applied for owning a dedicated number?
Owning a dedicated number in ClickSend comes with ongoing fees that cover:
Number provisioning and maintenance
Infrastructure support
Regulatory compliance
These fees are deducted periodically, regardless of how many messages you send, ensuring your number remains active and compliant.
Managing Auto-Recharge and Recurring Charges
How can I set up auto-recharge?
Log in to your ClickSend Dashboard
Navigate to Billing → General → Balance Management
Adjust your settings:
Low-credit triggers – set when auto-recharge should activate
Recharge amounts – specify how much credit to add
Enable or disable Auto-Recharge
Save your changes to apply them
How can I stop auto-recharge?
If you no longer need auto-recharge or want to prevent recurring charges:
Remove the dedicated number from your account
Once canceled, auto-recharge cycles and associated fees will stop
Auto-recharge cannot be fully disabled while a dedicated number is active. Even if you attempt to turn it off, the system will automatically top up your account when the balance is too low to cover the fee.
Refunds for Auto-Recharge Charges
Can I receive a refund?
Yes. Refunds are possible for charges made via auto-recharge. ClickSend processes refunds promptly, but the time for funds to return to your account depends on your bank or card issuer.
How do I request a refund?
To request a refund:
Contact ClickSend Support with details of the transaction
The support team will review your request and guide you through the next steps
Tips for common auto-recharge issues
Consecutive auto-recharges: Consecutive auto-recharges may occur if your balance is insufficient to cover your dedicated numbers. Either maintain sufficient credits or remove the number.
Payment method requirements: For auto-recharge, a valid payment method (credit card) must be on file
Pending transactions: Credit card top-ups may show “Pending” for up to 7 days while the bank processes the payment. Funds are available during this period