Auto-recharge is a feature that:
Monitors your account balance
Automatically adds credit when your balance drops below a preset threshold
This ensures uninterrupted messaging services and removes the need for manual top-ups. Auto-recharge is automatically activated when a dedicated number is purchased.
Why are charges applied for owning a dedicated number?
Owning a dedicated number in ClickSend comes with ongoing fees that cover:
Number provisioning and maintenance
Infrastructure support
Regulatory compliance
These fees are deducted periodically, regardless of how many messages you send, ensuring your number remains active and compliant.
Managing Auto-Recharge and Recurring Charges
How can I set up auto-recharge?
Log in to your ClickSend Dashboard
Navigate to Billing → General → Balance Management
Adjust your settings:
Low-credit triggers – set when auto-recharge should activate
Recharge amounts – specify how much credit to add
Enable or disable Auto-Recharge
Save your changes to apply them
How can I stop auto-recharge?
If you no longer need auto-recharge or want to prevent recurring charges:
Remove the dedicated number from your account
Once canceled, auto-recharge cycles and associated fees will stop
Refunds for Auto-Recharge Charges
Can I receive a refund?
Yes. Refunds are possible for charges made via auto-recharge. ClickSend processes refunds promptly, but the time for funds to return to your account depends on your bank or card issuer.
How do I request a refund?
To request a refund:
Contact ClickSend Support with details of the transaction
The support team will review your request and guide you through the next steps
Tips for common auto-recharge issues
Consecutive auto-recharges: Consecutive auto-recharges may occur if your balance is insufficient to cover your dedicated numbers. Either maintain sufficient credits or remove the number.
Payment method requirements: For auto-recharge, a valid payment method (credit card) must be on file
Pending transactions: Credit card top-ups may show “Pending” for up to 7 days while the bank processes the payment. Funds are available during this period