Understanding Charges
ClickSend uses a pay-as-you-go model, which means you top up your account with credits, and charges are deducted as you send messages or use other services.
This model is flexible — for example, if you only need ClickSend for a short period (e.g., 4 weeks), you can simply stop topping up after that time with no ongoing subscription fees.
Payment Options
Credit Card: The preferred method for most users
Bank Transfer: Available for larger payments over $200 AUD (or equivalent)
This approach allows you to manage your usage and payments easily, while only paying for the services you use.
Accepted payment methods
We accept the following payment methods:
Credit or debit card
$20 minimum recharge amount. You can set up auto-recharge for when your account balance is low. Accepted banks:
Visa
Mastercard
American Express
JCB (Japan Credit Bureau)
To top up, log in to your ClickSend account, navigate to the billing/top-up section, and complete the transaction online.
Bank transfer
Minimum recharge amount of $200 AUD (or equivalent in other currency). Contact support via the Dashboard to raise an invoice for you. They'll need:
Company name that you want to be shown on the invoice
The invoice amount (including taxes and above minimum)
Details you want to show on the invoice, such as address or business ID
Email address to be sent to
Contact name and contact number
Postpaid by bank transfer is considered case by case by our accounts team. There will be a minimum commitment of AUD$1000/month (or equivalent in another currency) for 12 months.
If you’re outside of Australia, you will need to account for international transfer fees. These fees are deducted from your payment by your bank.
Link by Stripe
When adding or updating your credit card details, you may notice an option to use Link by Stripe during checkout.
Link is Stripe’s faster checkout feature that allows customers to securely save their payment details for future purchases. If a customer has previously used Link, Stripe may automatically show the option during checkout so they can quickly pay using their saved payment information.
Common issues:
Payment failed
SMS verification not received
Link option not appearing at checkout
Recommended troubleshooting:
Refresh the checkout page
Try another browser or device
Use incognito/private browsing mode
Ensure a valid email address is entered at checkout
Confirm the mobile number is correct (for SMS verification)
Try an alternative payment method if the issue persists
Contact the bank or card issuer if the payment is declined
Updating your card
It’s easy to manage the cards on your ClickSend account. Just visit the billing section and go to manage cards. You can update, delete or add a new card.
You can manage adding new card details here: https://dashboard.clicksend.com/account/billing-recharge/manage-credit-cards
Set up auto-recharge
Never run out of credit with auto recharge. The cost of your sends and any monthly number fees will be deducted from your credit balance. Keeping your account topped up means there will be no disruptions.
Login to the Dashboard
From the dropdown in the top-right, select Billing
Navigate to the General tab
Open the Balance Management drop down
Toggle on Auto Recharge
Select your monthly auto-recharge amount
Click Save
Mark your calendar. Auto recharge is deducted at the end of each month.
If an auto-recharge fails, ensure your payment method has sufficient funds and is up-to-date. Update your card details if necessary, and attempt the recharge again. Additional troubleshooting tips include checking for declined payments by contacting your bank or using a different card. If auto top-ups are missing, verify if they were applied to subscription charges before appearing as available credit.
Frequently asked questions
How does pre-pay work at ClickSend?
How does pre-pay work at ClickSend?
By default, all accounts are pre-paid. When you make a recharge from your account you are purchasing credit that will be applied to your ClickSend balance. This can be used on any product or re-occurring monthly fees on your account.
Are there minimum top ups and does prepaid credit expire?
Are there minimum top ups and does prepaid credit expire?
You can top up via credit card (min $20) or bank transfer (min $200). Prepaid credits remain valid until used and don’t expire as long as your account is active (you’ve sent a message or topped up within 12 months).
How do I handle negative balances with auto-recharge?
How do I handle negative balances with auto-recharge?
If your account balance goes negative and auto-recharge is enabled, the system will automatically recharge your account to correct the balance. Alternatively, you can manually top up your account from Billing > Add Credit.
What are the charges associated with dedicated numbers?
What are the charges associated with dedicated numbers?
The rental cost of dedicated numbers is separate from your SMS sending balance and ensures continued access to the number. Cancelling a dedicated number prevents these monthly charges.
Can you add my address and company details to my invoices?
Can you add my address and company details to my invoices?
Absolutely! You just need to contact the support team via support@clicksend.com or via the 24/7 chat in the Dashboard. Let the team know what details you would like added and they can update all past and future invoices. Requests to update invoices are typically processed within 24 to 48 hours. Once the requested changes have been reviewed and applied, you will receive an email confirmation with the updated invoice details.
Will my invoice show a breakdown of my usage or monthly fees?
Will my invoice show a breakdown of my usage or monthly fees?
No, invoices will only include the total amount of credit you have purchased. Remember, usage and any monthly fees will be deducted from your credit balance.
Where can I view usage or monthly fees?
Where can I view usage or monthly fees?
You can view your usage in the Dashboard. Start by selecting the product you have used, for example: SMS. Then select history.
You can view your monthly dedicated number charges under the Numbers menu.
Please note that custom fees such as fees for keywords will not show on the account. However, these custom fees will still be deducted from the balance.
Does ClickSend charge VAT?
Does ClickSend charge VAT?
As ClickSend is an Australian-based company, we are excluded from charging VAT on our UK invoices. This means that the total price on your invoice does not include any taxes.
Where can I view my invoices? When you recharge your account a copy of your invoice will be emailed to you. You can also download all invoices from your account under Billing > Transactions. If you make updates to your invoice details, a confirmation email will be sent once the changes have been applied. A €0 charge may appear temporarily on your statement as a card authorization to verify your card details. This is not an actual payment and will disappear shortly.