Why Am I Being Charged?
Dedicated numbers are an essential feature of ClickSend accounts, particularly for users sending SMS or MMS messages in the United States and Canada. They ensure reliability and compliance with regulatory requirements.
Recurring charges typically come from:
Monthly fees for active dedicated numbers, even if no messages are sent
Auto-recharge when your account balance is too low to cover fees
These safeguards protect your number and prevent service interruptions.
View all your active dedicated numbers here: Manage Dedicated Numbers
Managing Your Dedicated Number
Option 1: Keep Your Number
Continue sending/receiving messages without interruption
Monthly fees continue, and auto-recharge will top up your balance if needed
Option 2: Cancel Your Number
Stops future monthly charges and auto-recharges
You cannot send messages to countries requiring a dedicated number until you purchase a new one
A new number must go through the registration and verification process. After cancellation, messages will be sent via ClickSend’s free shared number by default.
To cancel:
Dedicated numbers cannot be removed directly from the dashboard. Please request removal directly through our 24/7 live chat by providing the exact number you wish to cancel.
Billing and auto-recharge stop immediately upon removal.
US-Specific Considerations
10DLC and Toll-Free Numbers registration typically takes 1-7 business days to complete.
Any new number must be purchased and verified before use
Removing a dedicated number requires planning due to regulatory requirements
Once a dedicated number is canceled, it is released back to the shared number pool, and there is no guarantee of reclaiming the same number later.
How Do I Stop Recurring Charges for a Dedicated Number?
If you no longer need a dedicated number, you'll need to cancel it to stop the recurring monthly charge. Dedicated numbers cannot be placed on hold.
To cancel a dedicated number:
Contact our 24/7 Live Chat and provide the exact dedicated number you'd like removed.
Dedicated numbers cannot be removed through the dashboard.
Account verification (email and phone number) may be required.
Once the number is removed:
Recurring charges stop immediately.
Any auto top-ups related to the dedicated number fee will stop.
Your ClickSend account remains active and you can continue using other services.
If you need a dedicated number again in the future, you'll need to register a new one.
Note: Auto-recharge is required while a dedicated number is active to prevent service interruptions.
Refunds for Auto-Recharges
Unintended auto-recharges after removing a number may be eligible for a refund if you contact ClickSend support.
Note: Refunds do not cover prior months of non-usage or mid-cycle subscriptions, only remaining account credit.
In summary,
Dedicated numbers have monthly fees and may trigger auto-recharge
You can keep or cancel a number to manage charges
Removing a number stops recurring fees but requires re-registration to resume messaging
Accounts remain active after number removal
Contact ClickSend support for help with cancellations, refunds, or managing dedicated numbers
FAQs
Why am I not receiving verification codes on my dedicated number?
Why am I not receiving verification codes on my dedicated number?
Verification and authentication codes sent from third-party platforms may not arrive at ClickSend dedicated numbers due to carrier/network security restrictions that filter or block messages sent between virtual numbers.
Are there any charges for other types of numbers in my account?
Are there any charges for other types of numbers in my account?
Yes. Dedicated numbers, TFNs, 10DLCs, Shortcodes incur a monthly fee.
Do I need to close my ClickSend account to stop charges for a dedicated number?
Do I need to close my ClickSend account to stop charges for a dedicated number?
No, you do not need to close your account. Simply request cancellation via support to stop the charges while keeping your account active for future use.
Can I stop charges for a dedicated number without removing my payment card?
Can I stop charges for a dedicated number without removing my payment card?
Yes, canceling the dedicated number will stop the charges. However, if you wish to remove your payment card as well, you can do so after canceling the number.
What happens if I want to use a dedicated number again in the future?
What happens if I want to use a dedicated number again in the future?
If you cancel a dedicated number and later decide to use one again, you will need to register a new number and complete the setup process. We can't guarantee it's the same number you're going to be getting.
Will canceling my dedicated number delete my contacts and lists?
Will canceling my dedicated number delete my contacts and lists?
No. Canceling a dedicated number only stops its recurring fees and does not affect your contacts or contact lists.
What happens to my account credit after canceling a dedicated number?
What happens to my account credit after canceling a dedicated number?
Nothing. Any unused account credit remains available for other products and/or services.
What happens if I cancel my only dedicated toll-free number?
What happens if I cancel my only dedicated toll-free number?
If you cancel your only dedicated toll-free number, you will not be able to send SMS to US contacts until you obtain and register a new toll-free number.