Why Am I Being Charged?
Dedicated numbers are an essential feature of ClickSend accounts, particularly for users sending SMS or MMS messages in the United States and Canada. They ensure reliability and compliance with regulatory requirements.
Recurring charges typically come from:
Monthly fees for active dedicated numbers, even if no messages are sent
Auto-recharge when your account balance is too low to cover fees
These safeguards protect your number and prevent service interruptions.
View all your active dedicated numbers here: Manage Dedicated Numbers
Managing Your Dedicated Number
Option 1: Keep Your Number
Continue sending/receiving messages without interruption
Monthly fees continue, and auto-recharge will top up your balance if needed
Option 2: Cancel Your Number
Stops future monthly charges and auto-recharges
Consequences:
You cannot send messages to countries requiring a dedicated number until you purchase a new one
A new number must go through the registration and verification process
To cancel:
Log in to your account
Navigate to Active Dedicated Numbers
Contact ClickSend support to remove the number
Billing and auto-recharge stop immediately upon removal.
Refunds for Auto-Recharges
Unintended auto-recharges after removing a number may be eligible for a refund if you contact ClickSend support.
Note: Refunds do not cover prior months of non-usage or mid-cycle subscriptions, only remaining account credit.
US-Specific Considerations
Removing a dedicated number requires planning due to regulatory requirements
Any new number must be purchased and verified before use
10DLC long codes and Toll-Free Numbers are valid options, but registration can take several days
In summary,
Dedicated numbers have monthly fees and may trigger auto-recharge
You can keep or cancel a number to manage charges
Removing a number stops recurring fees but requires re-registration to resume messaging
Accounts remain active after number removal
Contact ClickSend support for help with cancellations, refunds, or managing dedicated numbers
How Can I Stop Recurring Charges for Dedicated Numbers on My ClickSend Account?
If you no longer need a dedicated number on your ClickSend account and want to stop the associated recurring charges, you can do so by canceling or removing the number. Below, we provide a comprehensive guide to help you understand the process and implications.
Overview of Dedicated Number Charges
This fee covers the costs of provisioning, maintaining the number, and ensuring compliance with infrastructure and regulatory requirements.
Dedicated numbers on ClickSend incur a recurring monthly fee. These charges are automatically deducted from your account, often through an auto-recharge feature. If you no longer require the number, canceling it is the only way to stop these charges. Note that dedicated numbers cannot be put on hold for future use.
To stop recurring charges for a dedicated number:
Log in to Your ClickSend Account: Access your account through the ClickSend dashboard.
Navigate to the "My Number" Section: Locate the "Dedicated Number" subsection.
Select the Number to Cancel: Identify the number you wish to remove.
Cancel or Remove the Number: Follow the on-screen instructions to cancel the number. Once canceled, billing for that number will cease immediately.
Implications of Canceling a Dedicated Number
Charges Stop Immediately: Once the number is canceled, the recurring monthly fee and any related auto-recharge deductions will stop.
Account Remains Active: Canceling a dedicated number does not affect your ClickSend account. You can continue using other services or register a new dedicated number in the future if needed.
No Hold Option: Dedicated numbers cannot be put on hold. If you cancel a number and later need one, you will need to register a new number and complete the necessary setup again.
FAQs
Are there any charges for other types of numbers in my account?
No, only dedicated numbers incur a monthly fee. Other number types do not have this recurring charge.
Do I need to close my ClickSend account to stop charges for a dedicated number?
No, you do not need to close your account. Simply cancel the dedicated number to stop the charges while keeping your account active for future use.
Can I stop charges for a dedicated number without removing my payment card?
Yes, canceling the dedicated number will stop the charges. However, if you wish to remove your payment card as well, you can do so after canceling the number.
What happens if I want to use a dedicated number again in the future?
If you cancel a dedicated number and later decide to use one again, you will need to register a new number and complete the setup process.
Related Topics
By following the steps outlined above, you can effectively stop recurring charges for dedicated numbers on your ClickSend account while keeping your account active for future use.