How to cancel a number
To cancel a dedicated number, you need to send a written request to the customer support team. You can contact customer support, 24/7.
Step-by-Step Guide to Canceling a Dedicated Number
Prepare Your Request: Identify the dedicated number you wish to cancel. Ensure you have the correct details to include in your written request.
Submit a Written Request: Since dedicated numbers cannot be removed via self-service in the ClickSend dashboard, you need to submit a written request to the support team. Clearly specify the number you want to cancel in your request.
Wait for Confirmation: Once your request is processed, the dedicated number will be removed from your account. This will stop any recurring charges associated with the number.
Dashboard Limitations
Dedicated numbers cannot yet be removed via self-service in the ClickSend dashboard. A written request to the support team is mandatory for cancellation.
Understanding number fees
Dedicated numbers have a monthly fee that is due on the first of each month. This fee is deducted from the credit balance that is in your account. Removing a dedicated number will stop ongoing SMS charges for that number. After the number is removed, SMS can no longer be sent from your account using that number.
FAQs
Can I cancel a dedicated number myself through the dashboard?
No, dedicated numbers cannot be removed via self-service. You must submit a written request to the support team to cancel a number.
Do I need to re-register if I purchase a new number?
Yes, if you purchase a new dedicated number for sending SMS to regions which require registration (e.g. the US or Canada), you will need to complete the registration process again.
What happens if I don’t cancel?
If you do not request a cancellation, your account and dedicated number will remain active. If you don’t send a written request to support to cancel your number, you will be charged again.