How to cancel a number
To cancel a dedicated number, you must contact our support team. Please start a live chat or email us with the exact dedicated number you wish to cancel, and our team will process the removal for you. You can contact customer support, 24/7.
Step-by-Step Guide to Canceling a Dedicated Number
Prepare Your Request: Identify the dedicated number you wish to cancel. Ensure you have the correct details to include in your written request. If you have multiple numbers, clearly indicate which ones to cancel and which to retain.
Contact Support: Since dedicated numbers cannot be removed via self-service in the ClickSend dashboard, you must contact our support team. Please start a live chat or email us with the exact dedicated number you wish to cancel, and our team will process the removal for you.
Verification Process: For security purposes, the support team may require you to verify your identity. Be prepared to confirm your billing mobile number and billing address associated with your account.
Wait for Confirmation: Once your request is processed, the dedicated number will be removed from your account. This will stop any recurring charges associated with the number. You will receive a confirmation from the support team once the number is removed.
Dashboard Limitations
Dedicated numbers cannot yet be removed via self-service in the ClickSend dashboard. To cancel or delete a dedicated number, you must contact our support team via live chat or email.
Understanding number fees
Dedicated numbers have a monthly fee that is due on the first of each month. This fee is deducted from the credit balance that is in your account. Removing a dedicated number will stop ongoing SMS charges for that number. After the number is removed, SMS can no longer be sent from your account using that number.
FAQs
What happens after I cancel my dedicated number?
What happens after I cancel my dedicated number?
Once canceled, the number will no longer appear in your account, and recurring charges will stop. If you need a new number later, you will need to purchase. If the country has a registration requirement, you will need to go through the same registration, which may take several business days.
Can I cancel a dedicated number myself through the dashboard?
Can I cancel a dedicated number myself through the dashboard?
No, dedicated numbers cannot be removed via self-service. Please start a live chat or email us with the exact dedicated number you wish to cancel, and our team will process the removal for you.
Do I need to re-register if I purchase a new number?
Do I need to re-register if I purchase a new number?
Yes, if you purchase a new dedicated number for sending SMS to regions which require registration (e.g. the US or Canada), you will need to complete the registration process again.
What happens if I don’t cancel?
What happens if I don’t cancel?
If you do not request a cancellation, your account and dedicated number will remain active. If you don't contact support to cancel your number, you will be charged again.