ClickSend's Tax Policies and Invoice Issuance Requirements
ClickSend provides clear guidelines on tax policies and the information required for generating invoices. This article outlines the key details to help customers understand tax applicability and the steps to request an invoice.
Tax Policies
General Tax Applicability
ClickSend is an Australian-based company and applies GST (Goods and Services Tax) only to Australian-based customers and GST-registered Australian businesses. Non-Australian customers, including those in the US and India, are not charged GST on their invoices.
For US customers, ClickSend does not charge VAT or similar taxes. Invoices for US customers, such as those in New Jersey, will not include additional taxes; the total will reflect only the invoice amount entered.
Invoice Issuance Requirements
General Requirements
To generate an invoice, customers need to provide the following details:
Company or Organization Name: The name to display on the invoice.
Invoice Amount: The total amount to be invoiced.
Invoice Details: Any additional information to display, such as the company address or business ID.
Recipient Email Address: The email address where the invoice will be sent.
Contact Name and Phone Number: The name and phone number of the person responsible for the invoice.
Prepaid Bank Transfer Invoices
For prepaid bank transfer top-ups, additional details are required:
Account Username and User ID Number: To identify the account for which the invoice is being issued.
Minimum Recharge Amount: Prepaid bank transfers require a minimum recharge of AUD $200 (or equivalent).
Regional Tax Applicability
Australia
GST is applied to invoices for Australian-based customers and GST-registered Australian businesses.
United States
No VAT or similar taxes are applied to invoices for US customers. The invoice total reflects only the entered amount.
United Kingdom & European Union
ClickSend does not charge VAT to UK or EU customers. Your invoice total will not include any VAT charges.
When adding a credit card, you will be prompted to confirm your VAT registration status. Select No if you are not VAT-registered, or select Yes and enter your VAT number if you are. You can update this at any time — no need to go through checkout again.
Updating your VAT details
Log in to the Dashboard.
Select Billing from the dropdown in the top-right corner.
Navigate to the General tab.
Find the Taxation Information section and enter or update your VAT number.
Other Countries
Non-Australian customers, such as those in India, are not charged GST. Invoices for these customers will not include GST.
FAQs
Do I need to provide a GST number for invoices if I am outside Australia?
No, GST numbers are not required for non-Australian customers, as GST is not applied to their invoices.
What is the minimum recharge amount for prepaid bank transfers?
The minimum recharge amount for prepaid bank transfers is AUD $200 (or equivalent).
Are taxes included in invoices for US customers?
No, ClickSend does not include VAT or similar taxes in invoices for US customers. The total reflects only the invoice amount entered.
Why am I being asked for my VAT registration status?
ClickSend collects VAT registration information from UK and EU customers for compliance purposes. This does not affect your pricing or invoice total.
I skipped the VAT prompt during adding my credit card — do I need to go back?
Only if you are VAT-registered. If you are not registered for VAT, no action is needed. If you are registered, you can add your VAT number at any time under Billing Settings → General → Taxation Information.
What if I entered the wrong VAT number?
You can correct it at any time under Billing Settings → General → Taxation Information. If you need further help, contact our support team via the 24/7 chat in the Dashboard.