Does the email include the invoice?
The email typically doesn't include the official invoice as a PDF attachment.
To download the official PDF receipt, you must log in to your dashboard.
Who receives the notification?
The email is sent only to the Billing Contact Email listed on the account.
Sub accounts do not receive this notification unless they are set as the Billing Contact.
How to download your invoice
Log in to your ClickSend account
Go to Billing → Invoices / Transactions
Or visit:
https://dashboard.clicksend.com/account/billing-recharge/transactionsSelect the invoice
Click the option to view, download, or print
If you experience issues downloading invoices, this is commonly caused by a browser cache issue. Please try:
Clearing your browser cache
Refreshing the page
Attempting the download again
Understanding “Pending” or “Overdue” Status
When paying via credit or debit card, the dashboard will only show the transaction as Pending for up to 7 days while the payment clears through your bank. You may also still receive a separate “overdue” reminder email during this time — this is expected and separate from the dashboard status.
Important:
The credited amount is available immediately
No action is required
The status will automatically update to Paid
You may still receive an automated “overdue” reminder email during this window, separate from the “Pending” status shown on your dashboard — this can be safely ignored.
Since the transaction from a credit or debit card payment is added to your account instantly, you can safely ignore both the “Pending” status on your dashboard and any “overdue” reminder email received during this period.
If your account is on a prepaid plan, this "overdue" status does not mean your account is in arrears — it's simply part of the standard payment processing workflow described above, and resolves once the payment clears.
FAQ
Why does my invoice say "pending" even if I already paid?
Why does my invoice say "pending" even if I already paid?
Card payments can show as Pending for up to 7 days due to standard banking processing times. Your funds are available immediately and no action is required.
How do I get a receipt after topping up my account for the first time?
How do I get a receipt after topping up my account for the first time?
Credit card payments may show as “Pending” on the Transactions page for up to 7 days while clearing through your bank. There’s no need to worry - the funds are added to your account instantly and are available for use straight away.
You can download your invoice at any time. If it shows a “Payment Due” amount, this can be ignored and will automatically update once the payment clears.
How do I get a receipt after a credit card payment?
How do I get a receipt after a credit card payment?
You can download the invoice immediately from the Transactions page, even if it shows Pending.
If the invoice displays “Payment Due,” this can be ignored — it will automatically update once the payment clears.
How do I get an invoice for credit added to my account?
How do I get an invoice for credit added to my account?
Every transaction generates a downloadable PDF receipt.
Go to Billing → Transactions in your dashboard to download it.
A link to this page is also emailed to your Billing Contact after each transaction.
Why does my invoice summary show "Paid" while the details still say "Not Paid"?
Why does my invoice summary show "Paid" while the details still say "Not Paid"?
This can happen with pay-as-you-go top-ups: your account is credited immediately, but the invoice details may still show "Not Paid" until the payment fully clears with your bank. This resolves automatically and requires no action.