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Understanding how pricing works

Updated over 2 weeks ago

ClickSend offers flexible pricing designed to suit businesses of all sizes whether you are sending a few messages or scaling fast.

Here is how pricing works, and how to get the most value from your top-ups.


Free Trial & Trial Credits

  • ClickSend offers a 14-day free trial with free credits to test the platform.

  • Trial credits expire at the end of the trial and do not carry over.

  • Charges for dedicated numbers during the trial cover reservation and maintenance only; they do not convert into messaging credits.

  • After the trial, you can continue using ClickSend by adding credits as needed — no subscription is required.


The value of higher credit top-ups

ClickSend uses tiered pricing. This means that the cost of each message is based on your top-up amount.


Higher top ups = lower per-message cost

You can see available pricing tiers in the Billing section of the Dashboard.


Global pricing tiers

When you unlock a pricing tier, it applies across all countries — not just one region.

There is no need to buy separate top-up packages for different countries. You will see available pricing tiers when you go to Billing > Top Up Account in your account.



Auto recharge and pricing tiers

Your message rate is based on your most recent top-up amount — no matter how you added credit.

If you want to have continued access to a pricing tier (and discounted rate), it's best to set up auto recharge for that pricing tier.


Credit Expiry Policy

  • Prepaid credits do not expire as long as your account remains active.

  • To keep your account active, you must do at least one of the following within 12 months:

    • Send a message

    • Top up your account

  • Accounts with no activity for 12 months will have any remaining balance expire.


For Existing Users

  • Your rates depend on your top-up tier.

  • Check your dashboard for the most accurate pricing applied to your account.

For New Users

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