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Email troubleshooting
Understanding email statuses… Can I send marketing emails using ClickSend transactional email?… We're no longer offering Transactional Email to new customers
Email-to-SMS
Consider stripping out your email footer When sending an Email-to-SMS, your email signatures, footers… Add any email addresses you want to send Email-to-SMS ‘from’… Create a new email in your preferred email client
How to send transactional email
View the API email docs to set up transactional email… then Add New Email Address Enter the email address Click Add Server: smtp.clicksend.com… How to send transactional email
Using an email address you do not control/own? (for Email to SMS)
You can choose to add just the Subject of the email or both the Subject and the body of the email… To test if the zap is working, send an email to the @zapiermail.com email address generated in Step 4… address or a unique email address. ​
Equipment Alerts (through Email to SMS)
Step 4: Populate these details ​Email Address: The Email address that will be sending out the alerts… Step 2: On the left sidebar, click SMS then in the drop down choose Email SMS. ​… Step 4: Tell the equipment who to email – phonenumber@sms.clicksend.com
Mailjet Migration
Our Transactional and Marketing Email products are moving to End of Life. This article describes how to migrate across to Mailjet… "Email": "$RECIPIENT_EMAIL", "Name": "You" "Subject": "My first Mailjet Email!"… For our Transactional Email Users
Integration Guide: Airtable
Add your email address to your ClickSend Allowed Emails under Email to SMS Settings Ensure your… In Email SMS settings, click your email address and enter your business name in the Sender field… Troubleshooting (Email to SMS)
Invoices, Receipts, and Billing Notifications
Whenever a payment is processed, whether through a manual top-up or auto top up, ClickSend automatically sends an email confirming the charge… The email is sent only to the Billing Contact Email listed on the account… Does the email include the invoice?
Receiving and managing faxes
Converting inbound faxes to email… If you want to get fax replies to your email account, follow the below steps: Navigate to the account… Enter the email address you want the inbound fax to be sent to. Click Add
ClickSend Google Social Sign-On (SSO) Guide: Reset Password, Mobile App Workaround
Updating Your SSO Email Address (e.g. Personal Gmail to Business Email)… To request an email address update, contact our Support team with your current email address and the… the email address on your SSO account