Understanding email statuses
Wondering what the email statuses mean? Below is a run down.
Status | Description |
Delivered | Email successfully delivered to the recipient's mail server. |
Processed | Email received by ClickSend and queued for delivery. |
Dropped | Email was not sent due to issues like spam content, unsubscribed address, or invalid recipient. |
Deferred | Temporary rejection by the recipient's server. |
Bounce | Email rejected by the receiving server. |
Spam report | Email marked as spam by the recipient. |
FAQs
Can I send marketing emails using ClickSend transactional email?
Can I send marketing emails using ClickSend transactional email?
No, ClickSend’s transactional email system is strictly for non-marketing purposes like notifications, receipts, and alerts.
How does ClickSend handle bounces?
How does ClickSend handle bounces?
With soft bounces, the system will retry up to three times before marking it as a hard bounce. For a hard bounce, the recipient is permanently removed after one occurrence.
Can I track opt-outs for transactional emails?
Can I track opt-outs for transactional emails?
No, opt-outs are not automatically tracked for transactional emails.