Access the Usage Reporting dashboard from your ClickSend account.
Go to Billing > Usage Reporting
What you’ll see:
Usage across all supported products
Daily breakdowns of cost and volume
Activity summaries for selected date ranges
Understanding usage reports
Each record includes:
Date
Product
Volume
Cost
Subaccount
Sender ID and destination (where applicable)
Filtering your data
Filter by:
Date range
Product
Subaccount
Sender ID
Destination country
Exporting data
To export:
Apply filters
Click Export
Receive a CSV via email (link available for a limited time)
Costs and accuracy
Data aligns with your invoices
Costs reflect your pricing
Usage is shown in your account timezone
Scheduled Messages and Credit Usage
Scheduled messages are treated differently depending on how they are sent:
Quick SMS: Credits are deducted as soon as the message is scheduled.
SMS Campaigns: Credits are not deducted when the campaign is scheduled. Instead, charges are applied when the campaign is sent.
This difference is expected behavior and should be considered when reviewing credit balances and usage reports.
Access
I don’t see the Usage Reporting dashboard in my account. What should I do?
The Usage Reporting dashboard is being released in phases and may not yet be available on all accounts.
If you do not see the dashboard, contact our Support team for assistance. They can confirm availability and help you access the feature when it becomes available for your account.