ClickSend provides reporting and analytics tools to help you monitor your messaging activity. This guide explains how to view delivery reports and understand the information available.
Viewing simple reports
You can find information about your messages in the dashboard menu, within the ClickSend Dashboard. What you’ll see:
Inbound messages: messages received by your account.
Outbound messages: messages sent from your account.
Bounced messages: messages that failed to deliver.
Detailed reporting
Want more in-depth reporting? You can generate reports for SMS, MMS, Fax and Voice. Just navigate to the History section under each product menu.
Understanding SMS reports
In the SMS report, you’ll see:
Status of the message
Recipient of the message
Date of the message
Subaccount that sent the message
You can filter the report by:
Specific To numbers
From numbers
Contact names
Date ranges
Subaccounts
Click the ‘i’ button next to any message for more information, including:
Reasons for failed messages
Error codes
Message cost
Number of message partsUnique message ID
How to view SMS campaign analytics
The analytics page for SMS campaigns can show you how your audience interacts with the links in your texts. You’ll see data on:
Country: Shows the location of the link click. Please note, anti-malware software or VPNs may affect this data.
Browser: Indicates the web browser used to click the link.
Device: Identifies the device used. Please note, anti-malware tools may cause 'Bot' to appear in this field.
OS (Operating System): Displays the operating system of the device that clicked the link.
These analytics help you understand your audience. Keep in mind that automated systems (e.g., malware scanners) might skew the data slightly.