⚠️ Important: Unfortunately, this WooCommerce integration is no longer supported. You can still use this integration, however ClickSend won't be updating it or building new features.
Prerequisite
You’ll need a ClickSend account to use this integration.
Installation
There are two ways to install the WooCommerce plugin:
Option 1 – From the WordPress Admin Dashboard
Go to Plugins > Add New
Search for ClickSend SMS
Click Install Now, then Activate
You’ll see a message confirming “Plugin activated”
Option 2 – Upload the ZIP File
Download the plugin from WordPress
In your admin dashboard, go to Plugins > Add New > Upload Plugin
Choose the
.zipfileClick Install Now, then Activate
To confirm activation, go to Plugins > Installed Plugins.
Connecting Your ClickSend Account
Navigate to ClickSend SMS Settings
Click Activate ClickSend
Enter your:
Username – Your ClickSend login
API Key – Found in the ClickSend Dashboard
Click Save
How to Send Manual SMS
Admins can send:
SMS to individual customers
Bulk SMS by selecting multiple orders
Go to an order and look under Order actions to:
Resend the latest order notification
Compose a message from the message field
Select a saved SMS template
Order status defaults to "Processing" but can be changed at any time.
How to Send Automated SMS
Enable Automated SMS in plugin settings
For each order status, you can:
Enable or disable automation
Customise the SMS message body
Placeholders are supported (see below)
You can also send SMS when editing a customer profile.
Supported Placeholders
You can use the following placeholders in SMS templates:
Placeholder | Description |
| Customer's first name |
| Order number |
| Order total price |
| List of purchased items |
| Order status |
Example message:
“Hi %first, your order #%orderno totaling %total is now %orderstat. Thank you!”
SMS Templates
Go to ClickSend SMS > SMS Templates
Click Add more
Add a Label, compose your message using placeholders, and click Save
Troubleshooting
Make sure you're using your ClickSend username and API key, not your password
Check your account balance
Messages are sent to the Shipping Phone by default; if empty, the Billing Phone is used
FAQ
Where can I find my API credentials?
In your ClickSend dashboard.
What alpha tag options are supported?
You can use any alpha tag (e.g., business name) up to 11 characters, no spaces. Availability depends on the country.
Who will receive the SMS?
By default, the Shipping Phone is used. If not available, Billing Phone is used.
Need help? Reach out via our 24/7 live chat and we’ll be happy to assist!