Downloading your message history
ClickSend retains comprehensive message data for four months
During this time, you can download comprehensive message history from the History page in the ClickSend Dashboard
See below Download Message History section for detail on each field name
You can only download up to 50,000 message records at a time, and the message body will be limited to 160 characters. If you need to download a larger history, or require the full message body, please contact support or your Account Manager to request a manual download. There is no fee for this service/request.
After four months, your message data is archived, and no longer available to view in the Dashboard, or downloadable from the History page or API.
If you require access to delivery data that is older than four months, you can contact support or your Account Manager to request a download of archived data. Archived data does not contain these fields:
body
error_text
contact_first_name
contact_last_name
_api_username
If you have De-identify message history enabled, the to data will be partially obfuscated in any history downloads.
Summary of what you can download
| Do it yourself? | How far back | Messages | Cost |
Download history from ClickSend Dashboard | Yes | Up to 4 months | Up to 50,000 | None |
Contact Support for comprehensive history | No | Up to 4 months | No limit | None |
Contact Support for archived history (no message body) | No | Up to 2 years | No limit | None |
Contact Support for archived history (including message body) | No | Up to 2 years | No limit | $500 |
Read our privacy policy to find out more about data storage and privacy at ClickSend.
Fully archived data including message body
If you require access to archived data including the message body, you can contact support to request this data.
As this data is contained in offline backups, there is a fee-for-service for providing this data, equivalent to AUD$500.
De-identify message history
ClickSend can configure your account to automatically strip out the message body after a certain period of time of your choice, for example: seven days after the message was sent. Once the message has been de-identified, the message body will be replaced with these characters: ****.
Please contact support or your account manager to set up de-identification.
Download Message History - CSV Format
Field Name | Description |
date_added | The time the message was sent to ClickSend |
direction | in (inbound) or out (outbound) |
to | The recipient mobile number |
from | The SenderID or Sender Number |
body | The content of the message |
status | The delivery status |
error_text | A more comprehensive note about delivery |
message_id | ClickSend’s internal message ID |
message_parts | The number of message parts. If it is >1, this indiciates it was a long, concatenated message |
message_price | The price you were charged for the message |
country | The destination country |
custom_string | Additional information about the message added via the API |
from_email | If sent via Email to SMS, the email address that initiated the SMS |
contact_id | If sent to a specific contact, the Contact ID |
contact_first_name | If sent to a specific contact, the Contact First Name |
contact_last_name | If sent to a specific contact, the Contact Last Name |
_api_username | The subaccount name |
Read our privacy policy to find out more about data storage and privacy at ClickSend.