If you are looking for a specific sent or received message and the search returns zero results or if you cannot find an expected message in your SMS history, please review how our search tool operates.
Exact matches and contact names
Our search function requires exact matches and does not support partial searches. For example, searching +49 to find all German numbers will return 0 results.
How you search depends on whether the phone number is saved in your ClickSend contacts.
Saved contact: the "To" field shows the Contact Name instead of the phone number. Search for the exact Contact Name.
Unsaved contact: search for the complete, exact phone number, including the country code (e.g.
+4915123456789).
Data retention limits
ClickSend retains message history and content for four months.
After four months, message details (including MMS images) are automatically deleted. They cannot be retrieved via the Dashboard, API, or support requests. If you need long-term records for compliance or auditing, export your history regularly.
Accessing and exporting your history
You can view, search, and export your message logs on your SMS History Dashboard.
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