Use Case

Description

OTP & Verifications

Securely send one-time passcodes and verification messages from a trusted source.

Appointment Reminders

Reduce no-shows with branded reminders that customers can trust.

Confirmations & Alerts

Send order confirmations, shipping alerts, and other important notifications.

Critical Customer Updates

Ensure your most important messages are seen and acknowledged.

High-Trust Marketing

Build confidence in your marketing campaigns with a verified sender profile.

Support Level

Support definition

Regions

Fully Supported

All carriers and phone operating systems supported

France, Germany, Spain, United Kingdom, United States

Partially Supported

and/or

Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Singapore, Slovakia, Spain, Sweden

Not Currently Supported

RCS not support for A2P (application to person, i.e. business messaging)

Australia and most other regions

Application section

Information

Requirements

Company brand details for your customer-facing RCS Sender ID

Important: Customer-facing details cannot be edited after your RCS Sender ID is verified. Each change will require you to launch a new application.

Company or brand name

Character limit: 40 characters

Pick the company or brand name which your customers will see as the Sender ID name on their handset.

While 40 characters are allowed, it's generally best to keep the Sender ID concise, ideally within 15-25 alphanumeric characters, to ensure consistent display across different devices and platforms (i.e. avoid truncation with ellipses).

Logo

Size: 224 x 224 pixels, max 50KB)
​
Pick your company or brand logo which will be visible to your customers as part of the Sender ID name on their handset.

Company or brand description

Character limit: 100 characters

This is the description which your customers will see when clicking on your RCS Sender ID profile.

Banner background image

Size: 1440 x 448 pixels, max 200KB

This is the background image which your customers will see in your RCS Sender ID profile.

Brand colour

Must have a contrast ratio of at least 4.5:1 against a white background (#FFFFFF). You can check this here: https://webaim.org/resources/contrastchecker/

In your RCS Sender ID profile the brand colour will be applied to buttons and text.

Business contact phone

Please share the exact number you want to display, including country code if needed.

This is the business contact phone number which customers will see in your RCS Sender ID profile.

Business contact email

This is the business contact email number which customers will see in your RCS Sender ID profile.

Business website

This is the business website URL which customers will see in your RCS Sender ID profile.

Company business details for business verification with Google & Sinch

ClickSend user ID

This is the account on which you want to send RCS messages.

Legal company name

This is the legal name as displayed in your official business registration documents.

Name of the company owner or representative

Only the legal business owner or representative can register an RCS Sender ID for the business. This is likely a Managing Director or CEO.

Job title of the company owner or representative

Job title of the legal business owner or representative, e.g. ‘Managing Director’, ‘CEO’.

Number of the company owner or representative

This is the personal business number and will not be visible to the customer.

Email of the company owner or representative

This is the personal business email and will not be visible to the customer.

Company address

The official, registered business address of your company.

Privacy policy

You must provide a live, working URL to your privacy policy

Terms & Conditions

You must provide a live, working URL to your Ts&Cs

RCS usage details for your application with Google & Sinch

Region

You have a choice of:

Please note you need to launch separate applications for each region you want to send RCS in.

Country

The country you will use your RCS Sender in. Please refer to the section above for available countries.

Use case

You have a choice of:

Please note that you will only be permitted to send traffic for the one, specific use case you applied for. If you want to change your use case you must lodge a new application.

Message triggers

Tell us how you trigger messages to your customers.

We will provide you with options to choose from, such as: upon package delivery, on a specific date/time.

Customer interactions

Tell us how your customers interact with you after you sent the message.

We will provide you with options to choose from, such as: customer support inquiries, event registration, newsletters.

Opt-in mechanism

Tell us how your customers opt in to receiving messages from your business:

Opt-in visual proof

We will ask you to attach a URL or screenshot to your application, to show how your opt-in mechanism works.

Opt-out messaging

Tell us what message your customers receive once they opt-out:

RCS test number

You can add a number to your application with which you can test RCS even before final approval. We recommend that you choose your own phone number if your device is capable.

Your account manager or support agent will work with you to initiative a test message from the system.

SMS fallback number

We will use this Sender ID to send an SMS to your customer in case their handset can’t receive RCS messages.
​
If you don’t provide this number we will fallback to any available, compliant Sender ID on your profile (e.g. a shared number, alpha tag or dedicated number if available).