UiPath is a popular and progressive Robotic Process Automation (RPA) tool that enables users to automate various aspects of business processes.
Overview
We have built a custom activity that enables users to send text messages. This article will guide you through the steps on how to add the custom activity to UiPath Studio.
Installation
Open UiPath Studio.
Go to Manage Packages.
Under All Packages, search for ClickSend.SMS.Activities v1.0.0.
Click Install.
Add Send Message to Sequence
To add the Send SMS activity to your process:
Drag Send SMS to the Sequence.
It can be found under Activities > ClickSend or via the search bar when you click the + button inside the Sequence workspace.
Configure Activity
To send messages successfully, fill in the required fields:
Username – The username you use to log in to ClickSend.
API Key – Found in your ClickSend dashboard.
Message – Up to 1,224 standard characters. More info
To – Phone number in international format (e.g., "+61411111111").
Optional fields:
Custom String – Your reference. This will appear in reports and is passed back with replies.
Sender Number – Use a dedicated number you've purchased from ClickSend. Leave it blank to use shared numbers. More info
Note: All values must be passed as strings. Wrap values in double quotes (e.g., "username").
Test
To test the whole process: Click Debug File > Run File.
To test only the specific activity: Right-click the activity > Test activity.
Troubleshoot
If you're unable to send SMS:
Check your connection. Ensure you're using your ClickSend username and API key (not password).
Ensure there's sufficient credit on your account. Check and top up here.
FAQs
Can I send messages from a business name?
Yes—except in countries that don't support Alpha Tags. Check supported countries.
Maximum of 11 characters without spaces.
How to add a business name as the sender?
Enter the Alpha Tag in the Sender Number field.
Do you support replies?
Yes, for shared and dedicated numbers. Not supported for Alpha Tags or your personal number.
You can purchase a dedicated number here.
Where can I monitor replies?
In your ClickSend dashboard: Go to SMS > History.
With this setup, you can now automate SMS sending directly from your UiPath processes using ClickSend.