Overview of Letter Delivery in ClickSend
ClickSend does not provide real-time tracking for mailed letters. Once your letter is sent, ClickSend does not offer the ability to track its progress beyond specific statuses.
Understanding Letter Statuses
ClickSend displays two primary statuses for mailed letters:
Sent: This status confirms that the letter has been printed and handed over to the postal service for delivery. This is the final status shown, indicating successful dispatch from ClickSend’s end.
Failed: This status indicates that the letter did not proceed to delivery due to an issue detected during processing.
It’s important to note that "Sent" status does not guarantee delivery to the recipient. It only certifies that the letter has been handed to the postal service.
How to Check the Status of Your Letter
To view the status of your mailed letter on ClickSend, follow these steps:
Log in to the ClickSend dashboard.
Navigate to Post > Letters > History.
Locate your scheduled or sent letters within this section. Here, you can view the current status of your letter as "Waiting for production," "In production," or the final status, "Sent."
By checking the dashboard, you can confirm whether your letter has been handed over to the postal service. However, as emphasized earlier, this does not include detailed delivery tracking or confirmation.
Key Takeaways
Real-time tracking and receipts for mailed letters are not available in ClickSend.
Understanding and utilizing the statuses "Sent" and "Failed" enables you to gain insight into your letter's dispatch progress.
For a clear overview of letter statuses, the ClickSend dashboard’s “History” section is your go-to resource.