Why is 2FA used?
To keep your account and data safe, you may be required to enter a verification code upon login. As part of our security policy, 2FA is set up on every single ClickSend account and sub account.
We currently support SMS and email as a method for 2FA verification.
Frequently asked questions
Where should I be checking for my verification codes?
Where should I be checking for my verification codes?
Every subaccount can verify via SMS or email 2FA. You can check what mobile number or email address is associated with each subaccount in the Dashboard.
You can update each subaccount mobile number or email address in the above location as well.
Can multiple subaccounts use the same mobile number and email address?
Can multiple subaccounts use the same mobile number and email address?
Yes. Technically, you can use the same mobile number and email address for multiple subaccounts.
However, it’s much better for security and account management if each subaccount has a unique mobile number and email address attached to it.
How do I set up 2FA on my account?
How do I set up 2FA on my account?
You don’t need to do anything. We make sure that 2FA is automatically set up on every ClickSend account.
Why does 2FA not appear at every sign in?
Why does 2FA not appear at every sign in?
2FA is adaptive, which means it is only prompted when a sign-in attempt is deemed risky. If you would like to enable 2FA for every login attempt, please contact the support team.