Having trouble logging into your ClickSend account? We’ll get you sending again soon. Follow these step-by-step instructions or contact our support team.
1. Reset your password
If you can’t log in, your password might be incorrect or outdated. Alternatively, you might have forgotten your username, which is typically your registered email address. Encountering 'incorrect credentials' errors can often reflect browser or typing inconsistencies. Try manually typing your username and password instead of copying and pasting to avoid hidden spaces or characters.
Here's how to reset it:
Open the ClickSend login page in your browser.
Click on the “Forgot your password?” link located above the password field.
Enter your ClickSend username.
Check your email inbox for a password reset link.
Click the link and follow the on-screen steps to set a new password.
Note: Your ClickSend username is most likely the same as the registered email address associated with your account. If you’ve forgotten your username or it doesn’t match, you can retrieve it by clicking the “Forgot?” link above the email/username field. For subaccount users, verify details like the subaccount username and linked email through the main account’s "Subaccounts" settings.
Tip: Reset emails sometimes take a few minutes to arrive. Wait and refresh your inbox before retrying.
To create a strong password, use a mix of uppercase and lowercase letters, numbers, and special characters. Avoid common words or sequences like "password123".
If you're not receiving the reset email, check the spam or junk folder in the inbox tied to your account.
If login crashes after entering an authentication code, clear your browser cache and try again, or switch to a different browser.
2. Try a different browser
Sometimes, browser settings or extensions can interfere with your login. Try opening an incognito or private browsing window to bypass cached data or extensions that might interfere with the login process. Additionally, manually entering your username and password instead of copying and pasting can help avoid hidden spaces or characters that may cause login errors.
Switch to a recommended browser like Google Chrome, Mozilla Firefox, or Microsoft Edge.
Make sure the browser is updated to the latest version.
Try logging in with a different browser or device to check if the issue is browser or device-specific.
Clear your browser's cache and cookies. This can also fix password reset links that don't work.
What is clearing cache? Your browser stores temporary files ("cache") to load websites faster. Over time, this stored data can become outdated and cause unexpected issues — like dropdowns not working, pages not loading correctly, or login problems. Clearing the cache removes these old files so your browser can fetch a fresh version of the page. Good news: clearing your cache does not delete your saved passwords — those are stored separately and remain unaffected.
3. Check for pop-up blockers or browser extensions
Some browser features or extensions can prevent interactive elements — like dropdown search popups on the ClickSend signup form — from working correctly.
Temporarily disable your pop-up blocker, or allow pop-ups specifically for app.clicksend.com.
Disable browser extensions one at a time to identify if one is interfering.
If the issue only affects a specific feature (like a country dropdown), try in an incognito or private window — extensions are usually disabled there by default.
4. Check your connection
A weak or restricted internet connection might be preventing you from accessing your account. Try switching networks or use mobile data.If the issue persists, test logging in on a different device or network to identify if the problem is device-specific. Additionally, disable any browser extensions temporarily to rule out interference.
Some businesses or schools have strict firewall settings that block certain websites. Check with your IT team to confirm there's no firewall blocking ClickSend.
5. Check account verification and security holds
In some cases, login issues may be related to account verification or security measures:
Verify Subaccount Details:
If a subaccount user encounters login errors, confirm the username and linked email in the Subaccounts settings. Reset the password if necessary.
Resolve Payment Verification Holds:
If your account is on hold due to a payment verification issue, ensure the name on your ClickSend account matches the credit card holder’s name. Provide the requested payment and business details to complete verification.
Address Mobile Number Registration Errors:
If you see the error "The mobile has already been taken," it means the number is linked to an existing account. Use the Login page instead of the Sign Up page to access your account.
6. Check your 2FA code delivery
If you're not receiving your 2FA verification code while trying to log in, try the following:
Confirm your registered number is a valid mobile number — landlines, office phones, and VoIP numbers can't receive SMS codes.
Restart your mobile device to refresh network connectivity, then request a new code.
Check that you have a strong signal, and check your SMS app's Spam, Junk, or Unknown Senders folders for the code.
If the issue continues, use "Send to Email instead" where available.
The "Send to Email instead" option isn't available for the 2FA code sent when activating your account right after signup.
7. Contact ClickSend support
If you’ve followed the steps above and still can’t log in, our support team is here to help. You can reach them via email at support@clicksend.com.