Having trouble logging into your ClickSend account? We’ll get you sending again soon. Follow these step-by-step instructions or contact our support team.
1. Reset your password
If you can’t log in, your password might be incorrect or outdated. Alternatively, you might have forgotten your username, which is typically your registered email address.
Here's how to reset it:
Open the ClickSend login page in your browser.
Click on the “Forgot your password?” link located above the password field.
Enter your ClickSend username.
Check your email inbox for a password reset link.
Click the link and follow the on-screen steps to set a new password.
Note: Your ClickSend username is most likely the same as the registered email address associated with your account.
If you’ve forgotten your username or it doesn’t match, you can retrieve it by clicking the “Forgot?” link above the email/username field.
To create a strong password, use a mix of uppercase and lowercase letters, numbers, and special characters. Make sure you avoid common words or sequences like: password123. Tip: Reset emails sometimes take a few minutes to arrive. Please wait and refresh your inbox before retrying. Should this issue persist, double-check the registered email or username you’ve entered and retry the reset process. If unsuccessful, consider contacting ClickSend Support for further assistance. If you’re not receiving the password reset email, ensure you’re checking the correct email inbox tied to your account, and verify your spam or junk folder in case the email was filtered incorrectly.
2. Try a different browser
Sometimes, browser settings or extensions can interfere with your login.
Switch to a recommended browser like Google Chrome, Mozilla Firefox, or Microsoft Edge.
Make sure the browser is updated to the latest version.
Clear your browser’s cache and cookies.
3. Check your connection
A weak or restricted internet connection might be preventing you from accessing your account. Try switching networks or use mobile data.
Remember, Some businesses or schools have strict firewall settings that block certain websites. Check with your IT team to make sure there are no firewalls.
4. Contact ClickSend support
If you’ve followed the steps above and still can’t log in, our support team is here to help. You can reach them via email at support@clicksend.com.