Philippines +63

Updated 2 days ago

1-Way SMS

Messages will be overwritten to 'ClickSend' to ensure delivery.

Alpha Tags require pre-registration.

2-Way SMS

All outbound messages are required to be sent from an Alpha Tag. Incoming messages are supported if you have a ClickSend dedicated number and must be added to your message content, e.g., send your reply to +63xxxxxxxx. You also have the option to add your mobile number to your message content. Please note that this will bypass the system and will not appear in your message history.

How to register an Alpha Tag

Must confirm if the business is local or an international one. There are different forms for Local and International registration.
We need to determine if it's for marketing or transactional purposes. There are different forms for Marketing and Transactional purposes.

Sender ID:
Business name:
Example message body:
Monthly Volume:
Contact Name:
Contact email address:
Job Title:
Phone number:
Headquarters City:
Company Address:
**Copy of General Information Sheet (GIS)
**Copy of SEC Certificate of Incorporation
**Copy of Government-Issued ID of the Registered Owner

**Mandatory for all domestic requests.

Registration ETA: 20 business days.

How to purchase a dedicated number

For incoming messages ONLY.

Please provide the following details:

Business name
Business website
ABN Certificate or a copy of your business certificate

Registration ETA: 7-10 business days

Restrictions

Due to prohibitions imposed by the National Carrier Commission, certain restrictions on OA’s/Alpha tags cannot be used.

Below is a guide to keeping clients aware of the current provisions that are subject to sanctions in case these restrictions are violated:

Financial institutions must register their alpha tag
URL shorteners (for example, bit.ly, cutt.ly, tinyurl)
P2P Messages and International Numbers are strictly not allowed.
Alphanumeric tags must be registered on the Globe, Smart/Sun, and DITO networks. Contact our 24/7 support team to register your alpha tag.
Alpha tags containing the word “TEST”, along with all of its

permutations (e.g. TESTING, TEST123, ABCTEST, etc.) are not allowed

Alphanumeric tags cannot contain more than 5 numeric characters.
Alpha tags that portray carrier networks “SMART”, “SUN”, and “GLOBE” along with all of their permutations (e.g. SMARTMONEY, SUNCELL, SMARTLIVE, SMARTLOAD, etc.) are not allowed
Alpha tags containing certain generic meanings “MSG”, “SMS”, “MESSAGE” are not allowed
Adult Content - any advertisement promoting nudity/profanity/violence, if illegal under Philippine Law
Alcohol - any advertisement promoting the use of alcohol, even if legal under Philippine Law
Drugs - any advertisement promoting the use of drugs and other illegal substances, if illegal under Philippine Law
Offshore gambling and gaming. Domestic gambling traffic needs to be authorized and registered.
Election - any advertisement promoting a candidate for elections, whether legal or illegal under Philippine Law
Tobacco - any advertisement promoting the use of tobacco, even if legal under Philippine Law
Philippine numbers do not support international reach.
Sun and Smart carriers are blocking messages containing the word "bank" and are also blocking messages with HTTP/HTTPS links. This has been done in response to smishing campaigns using banking-alpha tags and content.