The ClickSend SMS integration for Zoho CRM will be retired on December 31, 2025.
After this date, the integration will no longer receive updates or support from ClickSend.
Existing customers may continue using it until December 31, 2025.
The integration will also be removed from the Zoho Marketplace, meaning it will no longer be available for new installations.
Note: Your ClickSend account and data remain safe and unaffected.
Recommended Alternatives
For Standard Users
You can continue connecting Zoho CRM to ClickSend using our Automation Builder a flexible and affordable solution at $0.0001 per action.
✅ Automate messages based on CRM activity
✅ Customize workflows without coding
✅ Use pre-built Zoho CRM recipes to simplify setup and migration
✅ Access pre-built Zoho CRM workflows directly in Automation Builder
All Zoho users are now automatically enabled for Automation Builder — no sign-up needed. You can start exploring and using the pre-built Zoho CRM workflows right away to simplify setup and migration.
For Enterprise Users
We recommend migrating to Sinch SMS for Zoho CRM, a fully supported, enterprise-grade solution featuring:
✅ MMS and bulk SMS support
✅ Shared inbox view
✅ Dedicated enterprise support
📧 Email zoho@sinch.com for migration assistance:
FAQs
Can I still use the current ClickSend Zoho integration?
Can I still use the current ClickSend Zoho integration?
Yes. You can continue using it until December 31, 2025. However, it will no longer be supported or updated, and new installations will not be possible once removed from the marketplace.
What will happen to my existing data?
What will happen to my existing data?
Your ClickSend account and data remain safe and unaffected. The sunset only applies to the Zoho CRM integration itself.
What are my alternatives?
What are my alternatives?
You can:
Use the Automation Builder for a flexible, low-cost automation option.
Migrate to Sinch SMS for Zoho CRM for a fully supported, enterprise-ready experience.
Will ClickSend release new updates for Zoho CRM?
Will ClickSend release new updates for Zoho CRM?
No. Development and support will now focus on actively maintained and widely used integrations.
How do I know if my Zoho account is Standard, Enterprise, or another edition?
How do I know if my Zoho account is Standard, Enterprise, or another edition?
Users can check their plan type directly within their Zoho product.
Open the Zoho application.
Click on your Profile Picture in the top-right corner.
Your account edition (e.g., Standard, Enterprise, etc.) will be displayed there.
Will my ClickSend credits be transferred to Sinch?
Will my ClickSend credits be transferred to Sinch?
Credit transfers are not automatic and are handled on a case-by-case basis.
Please contact zoho@sinch.com to discuss your options or eligibility for migration discounts.
Can I move my message history to Sinch?
Can I move my message history to Sinch?
Message history cannot be migrated. We recommend backing up your message logs before uninstalling the ClickSend integration from Zoho CRM.
I want to keep using Zoho CRM with ClickSend through Automation Builder. How can I join the Closed Beta?
I want to keep using Zoho CRM with ClickSend through Automation Builder. How can I join the Closed Beta?
All Zoho users are now automatically enabled for Automation Builder — no sign-up or beta access required.
You can start connecting Zoho CRM to ClickSend and explore pre-built workflows right away to automate your messages and simplify your setup.
📩 Contact us at support@clicksend.com or chat with us directly from your ClickSend dashboard.