How to create or repurpose an account
Creating an account is simple. Just sign up via ClickSend and follow the prompts.
If you want to give multiple people access to your account, you’ll need to create sub accounts. It’s simple to do.
If you wish to repurpose your ClickSend account for a new business, you can update the account details and credentials to reflect the new business information. However, any dedicated numbers associated with the account must be used in accordance with the originally approved sample messages and use case. If your new business use case differs, you will need to register a new dedicated number that matches the updated use case.
Account Management Overview
ClickSend accounts are designed exclusively for business messaging purposes. Personal or non-business-related use is not permitted and may result in your account being placed on hold. To avoid such issues, ensure that all messaging aligns with business-related activities. If your account is placed on hold due to non-compliance, creating a new account will not resolve the issue unless you adhere to the business messaging guidelines.
How to delete your account
To delete your account, you must contact the customer support team and send a written request. Make sure you cancel any dedicated numbers associated with your account too. Account verification is mandatory before proceeding. You will need to provide your registered email address and phone number for this process.
Step-by-Step Cancellation Process
Contact Support: Reach out to ClickSend support to request account cancellation.
Verify Your Account: Provide the required verification details, such as your registered email, user ID, and phone number.
Request Processing: Once your details are verified, the support agent or account manager will process your cancellation request.
Receive Confirmation: You will receive confirmation once your account has been successfully canceled. Before your account can be canceled, you must verify your ownership by providing at least three of the following details:
Registered business email address
Phone number used during registration
Account user ID
How you use ClickSend (e.g., API, Dashboard, integrations)
Types of messages sent (e.g., Quick SMS, Campaigns, Email to SMS)
ClickSend products in use (e.g., SMS, MMS, Fax, Letters, Postcards) No additional documentation or signatures are required for cancellation. Verification is completed by confirming these key details with the support team.
If you have previously closed your ClickSend account, you can reactivate it by reaching out to support or create a new account using the same email and phone number. There is no waiting period required for reactivation. Simply provide your email and phone number to proceed with the process.
Cancellation Options
1. Keeping Your Account Active but Inactive
If you choose to stop using ClickSend's services, you can keep your account inactive without incurring charges. This allows you to retain the account for potential future use, such as updating business details.
As an alternative, cancel dedicated services such as a dedicated number to avoid ongoing fees while keeping your account functional.
2. Full Account Closure
If you wish to permanently close your account, follow the cancellation process carefully as detailed later in this document. This action will terminate all linked services.
You can contact the support team via the live chat in the Dashboard or send an email to support@clicksend.com.
If applicable, you can request a refund for any remaining account balance after cancellation. Refunds will be credited back to your payment method, subject to ClickSend and banking processing times.
If you decide to reactivate your account after cancellation, you can use the same email and phone number to recreate your account without any waiting period.
If you don’t submit a cancellation request, your account and any dedicated numbers will remain active. Simply stopping usage of your account does not count as a cancellation.
To ensure compliance, use ClickSend exclusively for business-related messaging and adhere to the approved sample messages and use cases for any dedicated numbers associated with your account. Failure to comply may result in your account being placed on hold.
Your account and any purchased numbers will remain active until you submit a cancellation request. Stopping usage of your account does not count as a cancellation. Ensure that all messaging aligns with business-related activities to avoid account restrictions. Non-compliance with business messaging guidelines may lead to your account being placed on hold.
FAQs on Account Deletion and Recreation
Q: Can I create a new account if my current account is placed on hold?
A: Yes, but the new account will also be placed on hold if you continue to send non-business-related content. Ensure compliance with business messaging guidelines to avoid this issue.
Q: Can I reuse my email and phone number for a new account after deleting the old one?
A: Yes, you can use the same email and phone number to recreate your account or set up a new one. There is no waiting period required.
Q: Should I delete my account to update business information?
A: No, you should update your existing account with the new business details instead of deleting and recreating the account.
Q: Do I need to provide documentation or a signature to cancel my account?
A: No, you do not need to provide any additional documentation or signatures. Verification is completed by confirming key account details with the support team.
Q: Can I leave my account open without incurring charges?
A: Yes, you can leave your account open without incurring charges by removing your payment details and dedicated numbers. This allows you to retain access to your account for future use.
Change or reset your password
Changing your password
Click your username in the top-right corner of the Dashboard.
Select My Profile from the dropdown menu.
Click Change Password and follow the prompts.
Resetting your password
If you’ve forgotten your password, there’s an easy fix:
Go to the login page.
Click Forgot Password?
Enter your email, and we’ll send you a password reset link.
If you’ve forgotten both your username and password, you can use your email or phone number to reset your password. You can contact support@clicksend.com if you still need help.
They can send a reset link to the email associated with your account.
Password requirements
All passwords must:
Be at least eight characters long
Contain an uppercase letter
Contain a lowercase letter
Include a number
Include a special symbol (e.g., @, #, $)
Have no spaces at the beginning or end.
Find your API credentials
You can view and manage your API credentials from your Dashboard. Here’s how:
Log in to your ClickSend account.
Click the key icon in the top-right corner of the dashboard.
From here, you can view your Username and API Key.
To update your key, click Regenerate API Key. Important: Do not share your API key. Updating your tools or integrations promptly after regenerating keys is crucial to ensure continued functionality and security.
Use these credentials to authenticate API requests and integrate ClickSend with your systems. For secure integration, double-check usage of the API key as the password and periodically rotate your API key after any suspected compromise. When configuring a webhook for inbound SMS rules, API keys are not required. ClickSend will directly POST the inbound SMS data to the specified URL. Ensure the webhook endpoint is publicly accessible and responds with an HTTP 200 OK status for correct operation.