Canada

Updated 1 month ago

Canada has very specific messaging restrictions and a direct connection is necessary in order to ensure message delivery to the numerous networks. ClickSend uses an extremely high-quality, direct connection in order to deliver your messages to Canada.

All SMS sent to Canada must originate from either a pre-approved long number or short code that is associated with your account.

P2P (person-to-person) traffic may be sent using a ClickSend Toll-Free Number. You can purchase long virtual numbers through your account dashboard.

A2P (application-to-person) traffic, such as marketing, should be sent to Canada via a short code. Contact us to have this setup on your account.

Toll-Free numbers will not support bit.ly link shorteners. ClickSend has a url shortener you can use instead with SMS Campaigns.

Dedicated Toll-Free Numbers

Replies are supported. These numbers can support up to 1 message per second, we recommend to keep your transactional messages below 28,000 per day. However, the networks are more likely to block for message content such as using bit.ly URL shorteners.

Dedicated Short Codes

Replies are supported. This option gives you the highest level of deliverability. Contact us to have this setup on your account, the set up process is 8-12 weeks.

Using your own mobile number

Unfortunately you can't use your own mobile number in Canada. You can only set the sender ID (from number) as a ClickSend number you've purchased.

Alpha sender ID (from name)

Unfortunately the Canada doesn't support an alpha sender ID e.g. (MyCompany). This is a network restriction and it outside of our control.

Restricted Content

We don't accept the following content on our numbers due to the network deeming it 'high risk'. You may apply for a dedicated short code for this content.

  • Loans or financial offerings
  • Credit repair programs
  • Debt forgiveness/reduction/consolidation.
  • Get rich quick/work from home content.
  • Tax relief programs
  • Investment opportunities
  • Bit.ly links
  • SMS/MMS long codes can only support a maximum of 2 URLs in the message body.


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