Updated 4 months ago

Canada has very specific messaging restrictions and a direct connection is necessary in order to ensure message delivery to the numerous networks. ClickSend uses an extremely high-quality, direct connection in order to deliver your messages to Canada.

All SMS sent to Canada must originate from either a pre-approved long number or short code that is associated with your account.

P2P (person-to-person) traffic may be sent using a ClickSend US long virtual number. You can purchase long virtual numbers through your account dashboard.

A2P (application-to-person) traffic, such as bulk notifications, must be sent to the US via a short code. Contact us to have this setup on your account.

Shared Short Codes

All messages are delivered on a short-code when using the shared option. You do have the option of using your dedicated number if required.

Dedicated Long Codes

You may send a maximum of 1 SMS per second and per virtual number in Canada due to local carriers regulations. If you send messages more quickly, the message(s) will be rejected. If you require higher throughput, you can purchase more numbers and spread your traffic across your numbers. E.g. 10 numbers = 10 SMS per second.

Maximum of 250 messages per day and per long virtual number. If this is exceeded your number will be blocked and will no longer work.Carriers will expect traffic to be bi-directional.Repetitive URL's and keywords in the SMS body of long codes will be blocked by the carriers.

Using your own mobile number

Unfortunately you can't use your own mobile number in Canada. You can only set the sender ID (from number) as a ClickSend number you've purchased.

Alpha sender ID (from name)

Unfortunately the Canada doesn't support an alpha sender ID e.g. (MyCompany). This is a network restriction and it outside of our control.

Restricted Content

We don't accept the following content on our numbers due to the network deeming it 'high risk'. You may apply for a dedicated short code for this content.

  • Loans or financial offerings
  • Credit repair programs
  • Debt forgiveness/reduction/consolidation.
  • Get rich quick/work from home content.
  • Tax relief programs
  • Investment opportunities

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