Emergency Comms Templates (Directory)
We have drawn on our experience working with thousands of different businesses across a wide variety of industries and put together some templates that you may find useful for sending messages in certain scenarios. We have also included a list of State Government websites at the bottom of this article, in case you want to include these links in any of your messages
Some of these templates are suitable for general use across all industries (e.g. employee comms) whereas others are more tailored to suit specific industries. Obviously we cannot cover every scenario for every business type; however, we hope that these templates provide you with a basis on which to build your own messages and workflows.
General Use
- Employee contact detail verification
- Used to check contact information is accurate and up-to-date
- Important Information for staff
- Used to provide a link to relevant information for staff, including instructions if they feel ill
- Confirmed Coronavirus case alert
- Used to alert staff to avoid a location where a Coronavirus case has been confirmed
- Travel service impact
- Used to alert staff to disruptions in travel services (e.g. flights)
- Office shutdown/work from home
- Used to notify staff of an office lockdown and enforcement of a work-from-home policy
Food & Beverage
- Text in ordering
- An example of a text-based ordering flow, to help automate the inbound order process
- Service changes
- Used to advise customers of a change to your services, such as moving to takeaway or delivery only
- Reduced hours
- Used to advise customers of a change to your opening hours, such as "morning coffee only"
- Staff Communications - shift cancellation
- Used to notify staff of a shift cancellation
Health
- Appointment reminder
- Used to remind patients of an upcoming appointment, while providing important information and guidelines relating to Coronavirus
- General hygiene information
- Used to provide patients and staff with useful hygiene guidelines to minimise the spread of the disease
- National health Coronavirus information hotline
- Used to provide patients and staff with the national hotline number, as well as links to their relative State Government health website
Education
- School closure
- Used to contact parents to advise on school closures due to the outbreak or a confirmed case
- School remaining open
- Used to notify parent/students that your organisation will be remaining open for the foreseeable future
- Providing information
- Used to contact parents to provide them a link to information about the school's management of the Coronavirus impact
- General statement
- Used to communicate to Parents and Staff on Principal’s letter
Event Management
- Event schedule changes
- Used to advise attendees of any delays or schedule changes, as well as alternative options
- Event cancellation
- Used to advise attendees of an event cancellation, as well as alternative options
- Staff communications
- Used to advise staff of any shift changes/cancellations
Business
- Service changes
- Used to advise customers of changes to your services, such as store closures or alternative access
- Change to business hours
- Used to advise customers of changes to your business/trading hours
- Temporary closure
- Used to advise customers of a temporary closure of your business
- Staff communications
- Used to notify staff of shift cancellations / changes
Australian State Government Links
Below is a list of all State Government health websites, which you may want to include in your messages:
- WA - https://ww2.health.wa.gov.au/
- COVID-19 specific info: https://ww2.health.wa.gov.au/Articles/A_E/Coronavirus
- VIC - https://www.dhhs.vic.gov.au/
- COVID-19 specific info: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19
- NSW - https://www.health.nsw.gov.au
- COVID-19 specific info: https://www.health.nsw.gov.au/Infectious/diseases/Pages/coronavirus.aspx
- QLD - https://www.health.qld.gov.au/
- COVID-19 specific info: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
- NT - https://health.nt.gov.au/
- COVID-19 specific info: https://securent.nt.gov.au/alerts/coronavirus-covid-19-updates
- TAS - https://www.dhhs.tas.gov.au/
- SA - https://www.sahealth.sa.gov.au/