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Guide to own numbers

Updated over a week ago

Own numbers are only available for some regions, review what SenderID's are available in Global Sending for specific regions or by reading the list of supported countries below

What are own numbers

This is simply your mobile phone number. You can use either a private mobile phone or business mobile phone number.

When to choose own numbers

Use your own number if:

  • You want to get sending fast and hassle free with a number you already own.

  • You want direct, two-way communication. Replies will be sent directly to your handset.

  • You send to countries which allow own numbers for business messaging

How to register own numbers

You must use a verified own number to send messages. Verifying is easy, you can do so either via API or via the dashboard:

  1. Log into the Dashboard

  2. Navigate to Sender IDs > Manage Senders > My Numbers

  3. Scroll down until you see the Own Numbers table

  4. Click Add to add a new own number

  5. When the modal appears, enter your number and click on Send Code

  6. Enter the six-digit verification code sent to your handset

You must re-verify your own number every 12 months to keep sending. Learn how to reverify your own number below.

How to reverify your own number

  1. Log in to the ClickSend Dashboard.

  2. Go to Manage Senders.

  3. Scroll to the Own Numbers section.

  4. Find the number with an ‘expired’ or ‘expiring soon’ tag.

  5. Click the three dot menu next to the number.

  6. Choose Reverify.

  7. A one-time code will be sent to your mobile device.

  8. Enter the code and click Reverify Number.

That’s it—your number is now reverified.

Supported countries

You can use a local, own number for A2P messaging in the following countries:

  • Antigua and Barbuda

  • Anguilla

  • Albania

  • Netherlands Antilles

  • American Samoa

  • Austria

  • Australia

  • Aruba

  • Bosnia and Herzegovina

  • Barbados

  • Burkina Faso

  • Bahrain

  • Bhutan

  • Belize

  • Central African Republic

  • Switzerland

  • Côte d'Ivoire

  • Cook Islands

  • Cabo Verde

  • Cyprus

  • Germany

  • Djibouti

  • Denmark

  • Dominica

  • Estonia

  • Eritrea

  • Spain

  • Finland

  • Fiji

  • Micronesia

  • Faroe Islands

  • Gabon

  • United Kingdom

  • Grenada

  • Guernsey

  • Gibraltar

  • Equatorial Guinea

  • Guyana

  • Croatia

  • Haiti

  • Ireland

  • Israel

  • Isle of Man

  • Japan

  • Kiribati

  • Saint Kitts and Nevis

  • Cayman Islands

  • Laos

  • Saint Lucia

  • Liechtenstein

  • Liberia

  • Lesotho

  • Lithuania

  • Luxembourg

  • Latvia

  • Monaco

  • Moldova

  • Montenegro

  • Madagascar

  • Marshall Islands

  • Macedonia

  • Mali

  • Mongolia

  • Macao

  • Mauritania

  • Montserrat

  • Malta

  • Maldives

  • Norfolk Island

  • Niue

  • Saint Pierre and Miquelon

  • Portugal

  • Palau

  • Solomon Islands

  • Seychelles

  • Sweden

  • San Marino

  • Sao Tome and Principe

  • Turks and Caicos Islands

  • Togo

  • Timor-Leste

  • Trinidad and Tobago

  • Tuvalu

  • Saint Vincent and the Grenadines

  • British Virgin Islands

  • Wallis and Futuna

  • Samoa

  • Kosovo

FAQs

How do I reverify my own number via the API?

Please visit the API help documentation.

What do I need for the reverification process?

You'll need access to the mobile device that the number belongs to so you can follow the verification prompts.

What if I don't have access to the mobile device that the number is associated with?

If you're not the owner of the mobile that the number is connected to,or you can't get access to it (e.g. a company phone in someone else's possession), then you can't verify the mobile number and you can't use it to send messages.


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Will you notify me when my own number expires?

Yes. We will send you an email one month prior to expiry. In this email, we’ll tell you which number is affected. In the Dashboard, you will also see the tag ‘expiring soon’ next to your own number. This tag will appear one month prior to expiry.

We will also send you an email once your own number has expired. In the Dashboard, you will see the tag ‘expired’ next to your own number.

What are the alternatives to using my own mobile number as a sender ID?

There are three alternatives to sending via your own number.
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1. If you want to have a unique number to send from, you can purchase a Dedicated Number in the Dashboard via the Buy a Number page.
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2. Alpha Tags are a way for you to give your SMS messages a unique 'sender name'. In ClickSend, we support 11 character Alpha Tag without spaces. Unfortunately, Alpha Tags do not support two-way messaging. Examples Alpha Tags are “MyBusiness” (10 characters) “242WOW” (6 characters).
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3. We can assign a Shared Number to your outgoing SMS so the user can reply. You can set up inbound rules for incoming SMS. Shared numbers are not available in the US and Canada.

You can learn more here: What is a SenderID?
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