Prerequisites
You need ClickSend API credentials to connect to OutSystems. Create a ClickSend account here.
If you do not have an OutSystems account yet, create one here and download the Service Studio.
Install Demo
The ClickSend Demo shows how to send SMS from the front end. Inside Service Studio:
Go to Forge and search for ClickSend.
You can either install the demo and customise it for your needs, or click Try now to send an SMS immediately.
Send SMS with Demo
To begin sending messages:
Add your ClickSend credentials to authorise the demo.
[Get your API credentials here.]
Once authenticated, you can start sending SMS directly.
Install Component
If you’re an OutSystems developer, you can add SMS functionality to your own app:
Inside Service Studio, go to Forge > ClickSend > Install.
The Send SMS component will be added to your environment.
Configure SMS on Service Studio
To send SMS successfully, provide the following required values:
usernameapi_keyto (recipient number)body (message text)
You can choose to:
Enter default values directly in Service Studio (for easy reuse), or
Leave them blank in Studio and populate them on the Live app.
Troubleshooting
Check authentication: Ensure you are using your ClickSend username and API key, not your password.
Ensure balance: Make sure your ClickSend account has enough credit. Check and top up here.
Required fields: Make sure you’ve entered to and body in the payload.
Alpha Tags:
Only 11 characters without spaces allowed.
Some countries do not support Alpha Tags.
Alpha Tag registration might still be pending. Check status here.
Global sending restrictions: Some countries have SMS restrictions. Contact support for more info.
FAQs
Can I send messages using Alpha Tag Sender ID?
Yes, except in countries that don’t support it. Check supported countries here.
Must be 11 characters or fewer, no spaces.
How do I add an Alpha Tag as sender?
Add the Alpha Tag value in the Sender Number field in Service Studio or on the Live app.
Do you support replies?
Yes, replies are supported for shared and dedicated numbers.
Alpha Tags and your own number do not support replies.
[Purchase dedicated numbers here.]
Where can I monitor replies?
Go to SMS > History in your ClickSend dashboard.