Two Ways to Use the ClickSend SMS Connector
1. Directly via Contacts
Go to Contacts in Freshsales and open the contact you want to message.
Select Add an SMS provider, choose ClickSend, and sign in with your ClickSend credentials.
Once connected, you can start composing and sending SMS messages directly from the contact record.
2. Via the Freshworks Marketplace
Visit the 'Any SMS for Freshdesk' or 'Advanced SMS alert' on the Freshworks Marketplace.
Install the app (developed by Ulgebra) and or a third-party developer. Once installed, you will be able to send SMS directly from your chosen provider within your Freshworks dashboard.
On the SMS integration page, select ClickSend as your provider.
Enter your ClickSend credentials:
Username – Your ClickSend account username
API Key – Found in your ClickSend dashboard
Authenticate, select your sending number, and click Save.
Receive Replies in Freshsales
Toggle the Receive SMS option in the ClickSend configuration panel within Freshsales.
A unique webhook URL will be displayed—copy this URL.
Log in to your ClickSend dashboard, navigate to SMS > Inbound SMS, and create a New Rule:
Action: URL
URL: Paste the webhook URL you copied from Freshworks.
Save the rule.
Inbound SMS messages sent back to your ClickSend number will now automatically sync and appear directly inside Freshworks.
Note: Freshworks requires mobile numbers to be entered with the international country prefix (e.g., +1 for the US or +61 for Australia) to ensure successful delivery and correct contact matching.
Still Need Help?
Reach out via our 24/7 live chat, and our team will be happy to assist you with setup or troubleshooting!