ClickSend

In Freshsales, go to Admin Settings &gt; Marketplace Apps.

Scroll down to the SMS section and click Configure.

On the SMS integration page, choose ClickSend as your provider.

- <code>Username</code> – your ClickSend account username
- API <code>Key</code> – found in your ClickSend dashboard

Authenticate, choose your sending number, and click Save.

1. In Freshsales, go to Admin Settings &gt; Marketplace Apps.
2. Scroll down to the SMS section and click Configure.
3. On the SMS integration page, choose ClickSend as your provider.
4. Enter your ClickSend credentials:
   - <code>Username</code> – your ClickSend account username
   - API <code>Key</code> – found in your ClickSend dashboard
5. Authenticate, choose your sending number, and click Save.

SMS sending via ClickSend is now active in Freshsales.

For sending instructions, refer to Freshsales’ help article on SMS (link to be updated if available).

___________________________________________________________

Toggle the Receive SMS option in the ClickSend configuration within Freshsales.

A webhook URL will be displayed – copy it.

Log in to your ClickSend dashboard, go to SMS &gt; Inbound SMS, and create a New Rule:

- Action: URL
- URL: Paste the webhook you copied from Freshsales

1. Toggle the Receive SMS option in the ClickSend configuration within Freshsales.
2. A webhook URL will be displayed – copy it.
3. Log in to your ClickSend dashboard, go to SMS &gt; Inbound SMS, and create a New Rule:
   - Action: URL
   - URL: Paste the webhook you copied from Freshsales
4. Save the rule.

Inbound SMS messages sent to your ClickSend number will now appear in Freshsales.

<i>Note: Freshsales requires mobile numbers to be entered with the international prefix (e.g., +1 for the US) for successful delivery and recognition.</i>

Use ClickSend as your SMS provider within Freshsales. This guide walks you through sending and receiving SMS directly from your CRM.

Integration Guide: Freshsales

Website

Dashboard

API Docs

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Integration Guide: Freshsales

Send SMS from Freshsales

Receive Replies in Freshsales