Frequently asked: Toll-free numbers

Applications are typically reviewed by the ClickSend team within 24 to 48 hours of receipt. If there are issues with your opt-in method, website, message examples, or other required information, a team member will contact you with details on what needs to be corrected. Resolving these issues may extend the overall timeline.

Once your application passes our review, it is submitted to the carriers for verification. Carrier review times can vary, but in most cases the entire verification process is completed within 7 business days. We will notify you by email as soon as your number has been verified.

Note: To help avoid delays, we recommend reviewing our How to register a toll-free number guide before submitting your application. Following the guidance provided can help ensure your submission is complete and reduce the likelihood of errors or additional information being requested.

Don't worry, most rejections can be resolved quickly. You'll receive an email explaining what needs to be corrected. Once the required changes have been made, you can resubmit your application for review. If you need assistance, our support team is here to help.

Toll-Free Numbers can be used for a variety of business communications, including:

TFNs cannot be used for personal messaging, spam, or prohibited content. Certain industries and message types, such as loans, gambling, alcohol, firearms, and other regulated content, may be subject to additional carrier, state, federal, or country-specific requirements.

Please note that messaging regulations vary by industry, state, and country. While many requirements are outlined throughout our website, not all regulations may be listed. It is your responsibility to understand and comply with any laws, carrier rules, and industry guidelines that apply to your business, message content, and the regions where you send messages.

Start HERE to read find out about ClickSend's sending guidelines.

It’s best to use a TFN for a single, clearly defined use case. Keeping message content focused helps ensure carrier compliance and reduces the risk of filtering or suspension.

If you plan to send multiple types of messages from the same TFN, be sure to clearly describe all intended use cases in your application and provide message examples that accurately reflect each type of communication. If your messaging needs change over time, you may need to update your registration or use a separate TFN for the new use case.

If you don't have a website, you may provide a link to a public social media page that represents your business. The page must be publicly accessible and clearly display your business name and relevant contact information.

Please note that some messaging use cases, industries, and carriers may require a business website for approval. If your social media page does not provide enough information to verify your business or messaging program, additional documentation may be requested.

You must provide evidence of your opt-in process when registering your TFN. Commonly accepted opt-in methods include:

The opt-in method must clearly disclose that the customer is agreeing to receive text messages from your business. Depending on your use case, additional disclosures may be required, such as message frequency, opt-out instructions, and links to your Terms of Service and Privacy Policy.

Please note that requirements can vary by use case, industry, carrier, state, and country. While many requirements are outlined throughout our website, it is your responsibility to ensure your opt-in process complies with all applicable regulations and carrier guidelines.

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