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Frequently asked: Toll-free numbers

Common questions about using, registering, and managing a TFN for business messaging.

Updated this week

How long does TFN registration take?

Most applications are approved within 7 business days. If there are issues with your opt-in method, website, or message examples, the process might take longer.

What happens if my application is rejected?

Don’t worry — most rejections are easy to fix. You’ll receive an email explaining what went wrong. Once you've made the changes, you can resubmit your application. Our support team is available if you need help.

What types of messages can I send with a TFN?

You can send:

  • Appointment reminders

  • Order confirmations and shipping updates

  • Customer service replies

  • Marketing messages (if recipients have opted in)

You can’t send personal messages, spam, or content related to things like loans, gambling, alcohol, or firearms.

Can I use one TFN for different purposes?

It’s best to use one TFN for one clearly defined use case. If your messages cover multiple categories, explain that clearly when you apply — and make sure your examples match.

What if I don’t have a website?

You can provide a link to a public social media page that represents your business. Just make sure it’s accessible and includes your business name and contact details.

What types of opt-in are accepted?

You must upload evidence of the opt-in process when registering your TFN. Here are some of the most common ways to collect opt-ins:

  • A website form (with an unticked checkbox)

  • A keyword sent via SMS

  • A signed paper form

  • A verbal agreement using a documented script

Can I register if I am outside of the US?

Provided you can provide a business registration number issued by a national or local authority, you can register for a toll-free number.

List of acceptable registration authority for BRNs:

Canadian Business Number (CBN): is a unique 9-digit identifier assigned to your

corporation by the Canada Revenue Agency.

Québec Enterprise Number (NEQ): is a unique 10-digit identifier assigned to each

business when registering with the Registraire des enterprises in Quebec, Canada.

Company Registration Number (CRN): is a unique 8-digit identifier assigned to your

business by Companies House in the United Kingdom.

Goods and Services Tax (GST): is a unique alphanumeric identifier issued by the

country's tax authority for collection of the tax. The format varies by country.

Corporate Number (CN): is a unique 13-digit identifier assigned by the National Tax

Agency to companies and other organizations registered in Japan.

Business Registration Number (BRN): is an 8-digit identifier issued by Inland

Revenue Department in Hong Kong. This can be found on the Business Registration

Certificate, serves as proof of your business's legal status. It streamlines your tax

and legal processes, establishing your organization’s legal status.

Australian Company Number (ACN): is a unique 9-digit identifier assigned by the

Australian Securities and Investments Commission (ASIC) to every company

registered in Australia. It is used to distinguish a company as a separate legal entity

and must be displayed on certain official documents, invoices, and letterheads.

Australian Business Number (ABN): is a unique 11-digit identifier that every

business in Australia, no matter its size or structure, must have. This number is

issued by the Australian Taxation Office and must be accompanied by a registered

business name to identify and monitor a business for tax purposes.

New Zealand Business Number (NZBN): is a unique 13-digit identifier for businesses in New Zealand. All businesses, government agencies and commercial

entities...etc. in New Zealand must have a NZBN, regardless of the type of business

structure and activities involved.

Corporate Identification Number (CIN): is a 21-digit alpha-numeric number

assigned to all Private Limited Companies, Person Companies, Government of

India Companies, State Government Companies, Not-for-Profit, Nidhi Companies,

and other entities registered in India.

Value Added Tax (VAT): is a unique alpha-numeric identified consisting of up to 12

characters, that identifies a taxable person or business on consumable goods and

services bought and sold within the European Union. Every EU country issues its

own national VAT identification number, meaning businesses supplying goods or

services in multiple EU nations may be required to apply for multiple VAT

identification numbers.

o Système d'Identification du Répertoire des Entreprises (SIREN):

Système d'Identification du Répertoire des Entreprises (SIREN): is a 9-digit

identification code assigned to every registered business by the National

Institute of Statistics and Economic Studies in France.

o Système d'Identification du Répertoire des Etablissements (SIRET): - is a 14-

digit identifier (9 digits of the SIREN number + an additional 5 digits that

represents the specific location or establishment of the business).

Therefore, a SIRET number provides more detailed information about the

physical location of the business in France.

o Umsatzsteuer-Identifikationsnummer (USt-IdNr): is a 9-

digit identifier preceded by the prefix DE to businesses registered for VAT

purposes in Germany.

o Unique Identification Number (UID): is a 12-alphanumeric identifier

beginning with the prefix "CHE", followed by 9 digits to identify businesses

for VAT purposes in Switzerland.

o Certificado de Identificación Fiscal (CIF): is a 9-alphanumeric (8 numbers

and a letter) identifier to businesses registered for VAT purposes in Spain. In

2008, Spain officially replaced the CIF with the NIF for legal entities. Both are

used interchangeably.

o Número de Identificación Fiscal (NIF): is a 9-alphanumeric identifier (similar

format as CIF) used to identify both individuals and legal entities in their

dealings issued by Spanish Tax Agency or the tax authorities of Portugal.

Registered Identification Number (RN): is a number given by the Federal Trade

Commission (FTC) for businesses that manufacture, import, or sell textile, wool,

and fur products in the United States covered by the Textile, Wool and Fur Acts.

Data Universal Numbering System (DUNS): is a unique 9-digit identifier for a

business created by credit bureau Dun & Bradstreet. D-U-N-S Number have

become the standard numbering system to identify business entities across the

globe.

Global Intermediary Identification Number (GIIN): is a unique 19-character identifier issued by the U.S. Internal Revenue Service (IRS) to financial institutions that have registered for the Foreign Account Tax Compliance Act (FATCA). The number is used for reporting purposes to identify financial institutions to the IRS and to withholding agents.

Cadastro Nacional da Pessoa Jurídica (CNPJ): is a unique 14-digit identifier issued

by the Brazilian Federal Revenue Service (Receita Federal) for businesses and other

legal entities operating in Brazil.

Legal Entity Identifier (LEI): is a 20-character, alpha-numeric code based on the ISO 17442 standard developed by the International Organization for Standardization

(ISO). It connects to key reference information that enables clear and unique

identification of legal entities participating in financial transactions and other

official interactions.

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