Can I register for a 10DLC if my business is outside the US?
Yes. If your business is based in an eligible country outside the United States or Canada, you can register and use a 10DLC.
What if I get a low TrustScore?
A low TrustScore will limit how fast and how many messages you can send. If you get a low score, check your registration details. You might be able to update your information and improve your score.
How many campaigns can I register?
You can register as many campaigns as you need. Each campaign needs a different use case and comes with its own monthly fee.
Can I send both marketing and support messages in one campaign?
It's not a good idea. Mixing different types of messages can lower your TrustScore and slow your messaging speeds. It's better to register separate campaigns.
Are there cost differences between US and Canadian campaigns?
Yes. The fees for campaigns and numbers are slightly different for the United States and Canada. Your SMS provider can give you the full details.
How long does it take to get a campaign approved?
Most standard campaigns are approved in a few business days. Special Use Case campaigns might take longer because they need extra checks.
Can I use the same number for more than one campaign?
No. A 10DLC number can only be linked to one active campaign at a time.