Voice

Voice

How to change the Voice sender number

Email-Voice. Navigate to your email-SMS settings which are shared between SMS/Fax/Voice. Add an allowed email address that will send the voice message. Add your dedicated number as the sender number.…

How to adjust Text to Speech Voice calls

You can add pauses, breaks or even change the read out speed of TTS voice calls. Add a pause/break. Basic: Use a comma or full stop as a small pause e.g. "Please enter your activation code 9, 0, 9, 0…

How many text-to-voice calls can I make at one time

You can send up to 1000 text-to-voice calls with each request. You can send to a mix of contacts and contact lists, as long as the total number of recipients is up to 1000.

Authenticated Email-to-Voice

You can send emails from any email address with this method. Simply send an email To: XXXXXXXXXX@voice.clicksend.com (Where XXXXXXXXXX is the mobile number e.g. 0411111111@voice.clicksend.com) Email…

Why is there a long pause when using text to voice?

This can happen when 'Answering Machine Detection' is turned on as our systems does it's checks to detect an answering machine tone.

How does answering machine detection work?

We are using a Call Progress Analyzer (CPA) when doing answering machine (voicemail) detection. While there is no consistent signalling difference between a call picked up by a human or a machine, we…

How many characters can I send in a voice call?

For voice calls (Text to speech), we charge depending on the number of characters you send. For example, if you send up to 300 characters, we'll only charge you for 1 message. If you send 301 charact…

Does your Voice (TTS) service support DTMF tones?

Yes it does. Please get in contact with us to discuss.

Receive keypress/DTMF input from a TTS voice call

It's possible to specify if you'd like the recipient to be able to press a number on the keypad. For example, this can be used in these scenarios: a) "Please rate your experience with Company XYZ tod…