Receive keypress/DTMF input from a TTS voice call

Updated 5 years ago

It's possible to specify if you'd like the recipient to be able to press a number on the keypad. For example, this can be used in these scenarios:

a) "Please rate your experience with Company XYZ today on a scale of 1 to 5, 5 being the best."

b) "Confirm your appointment tomorrow at XYZ Dental, press 1 to accept or 2 to cancel"

c) "This is a critical alert, press 1 to acknowledge"

You can be notified of what the recipient pressed in many different ways:

  • Viewing it on the dashboard under Voice->Reporting.
  • Export a CSV file from the dashboard: Voice->Reporting.
  • Be notified via email: Voice->Settings->Delivery reports.
  • Be notified via our API (Push or Pull): Voice->Settings->Delivery reports.

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