Brazil +55

Updated 1 week ago

Messages will be sent/overridden from a network default shared short code.

1-Way SMS

Supported via ClickSends default shared shortcode or alpha tag.

2-Way SMS

Supported via dedicated longcode or dedicated shortcodes

Registration Process

Dedicated longcodes can be purchased here. Kindly note that this option is for Incoming purposes only. You need to include the number on your message content where recipients can send their responses. This can be used for 2-way, please reach out to Jeka to have it set on the account.
Alpha tags require pre-registration. Please contact our 24/7 chat support for further assistance

*Note: Alpha tags can take between 2-3 months to be registered

Dedicated shortcodes require the following details:

(Dedicated shortcodes are recommended for volumes of 100k+ per month)

Client Name and website
Traffic estimation
Sample message
Traffic type: Normal or Time Sensitive (OTP or non bulk alerts/notifications)

*Note: Dedicated shortcode registration ETA: 3-5 weeks.

Shared shortcodes requires the following details:

Specify a keyword - must be 5 characters long
Marketing/bulk or OTP

*Note: Shared shortcode registration ETA: 2 weeks.

Regulations and Best Practices

The SMS traffic is heavily regulated by the operators in Brazil. Spamming or messages with political, religious, gambling and sexual content are not allowed and are subject to fines and/or service termination.

Opt-In:

Required. Any form of opt-in is allowed by the operators (web, call center, MO, etc.). The content provider should be able to demonstrate proof of opt-in in the event of an operator audit or a user complaint

Opt-Out:

Required. The content provider is responsible for opting out the users from their database

End User Support/HELP message:

Programs should support a HELP message as a best practice

Allowed sending time for marketing programs:

Monday-Friday 8am to 6pm, and Saturday from 9am – 1pm (GMT -3) .

It is not allowed to send promotional/marketing content during Brazil public holidays. See list of Brazil public holidays here: https://www.officeholidays.com/countries/brazil/index.php