Brazil +55
Messages will be sent/overridden from a network default shared shortcode.
- Both one-way and two-way messaging are allowed.
- Alpha tags require pre-registration - please reach out to our 24/7 chat team for further information.
- Dedicated longcodes are for incoming messages only.
- Dedicated shortcodes are available for two-way messaging.
- Both transactional and promotional content are allowed.
Registration Process
- Dedicated shorcodes require the following details:
- End Client Name and website
- Traffic estimation
- Sample message
- Traffic type: Normal or Time Sensitive (OTP or non bulk alerts/notifications)
- Shared shortcodes: Please specify the Keyword the client wants to register. The keyword must be 5 characters long. No campaign brief is needed for the shared code.
Dedicated shortcode registration ETA: 10-12 weeks.
Shared shortcode registration ETA: 3-5 weeks.
Regulations and Best Practices
The SMS traffic is heavily regulated by the operators in Brazil. Spamming or messages with political, religious, gambling and sexual content are not allowed and are subject to fines and/or service termination
Opt-In:
Required. Any form of opt-in is allowed by the operators (web, call center, MO, etc.). The content provider should be able to demonstrate proof of opt-in in the event of an operator audit or a user complaint
Opt-Out:
Required. The content provider is responsible for opting out the users from their database
End User Support/HELP message:
Programs should support a HELP message as a best practice
Allowed sending time for marketing programs:
Monday-Friday 8am to 6pm, and Saturday from 9am – 1pm (GMT -3) .
It is not allowed to send promotional/marketing content during Brazil public holidays. See list of Brazil public holidays here: https://www.officeholidays.com/countries/brazil/index.php