Zoho CRM - Use Placeholders to Personalise your SMS

Updated 2 weeks ago

Placeholders are great for adding a personal touch to your SMS text messages. This article will guide you how you can add placeholders to your messages to make them more personalised.

  1. Importantly, your contacts in Zoho CRM must have first names. First Names and Last Names can be fetched into a message.

  1. When composing your message on the ClickSend SMS Modal, type in %First_Name% and %Last_Name% placeholders to fetch the names of the contacts.
    These placeholders works with bulk contacts or individual messaging.
  2. Once sent, these placeholders will populate into names.

Send SMS from Zoho CRM with the ClickSend SMS Extension. Install here.


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