Taiwan (+886)

Updated 1 day ago

Taiwan Message Content Regulations

The Taiwan regulator NCC has introduced new requirements for messages containing URLs and phone numbers. This is to prevent fraudulent links from being sent via SMS. The Taiwan Police have initiated this block. To ensure compliance, please review the following guidelines:

  1. URL Requirements
  • Shared/Public URL Shorteners: All shared/public URL shorteners (e.g., bitly.com, tinyurl.com, tiny.cc) are now blocked.
    • Action: If your messages include a shared/public URL shortener, we recommend replacing it with a brand-specific URL to avoid message blocking.
  • Brand-Specific URLs: All brand-specific full URLs and shortened URLs must be whitelisted.
  1. Phone Numbers in Message Content
  • Whitelisting Required: Any phone numbers included in the message content must be whitelisted. Whitelisting is also required for the following networks:

Chunghwa, FET and Taiwan Mobile

OTP message with URL embedded

OTP message with OTP code and URL (if OTP code is pure numeric numbers, then whitelisting is not required)

  • All sender IDs will be replaced with a longcode to ensure delivery.

Whitelisting requirements:

Please provide the following details:

  1. Alpha Tag (11 characters max with no spaces and special characters)
  2. Brand-specific’s full URL and URL shortener
  3. Phone Numbers
  4. Company Name
  5. Company Registration Number
  6. Company Website
  7. Type of Traffic
  8. Message Content
  9. A copy of the Company Business Registration Certificate
  10. A copy of the Passport of the Company Legal Representative

Registration ETA: 1-2 weeks.

To purchase a dedicated number, please provide the following details:

  1. Company name:
  2. Company URL:
  3. Business nature:
  4. Service Description:
  5. Type of traffic:
  6. Estimated volume:
  7. Sample messages:

Registration ETA: 4 weeks.

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