How to report a delivery issue
Here's how you can report a delivery issue to our support team. If you have a large number of similar issues, only report a few samples.
- Log in to the dashboard and select the product e.g. 'SMS' then open the 'History' submenu.
- Click the message which had an issue.
- Click 'Report an Issue' at the bottom of the popup
- Fill out and submit the short form.
Inbound Issues
If you're experiencing issues with inbound messages and can not view it in your history, please provide our 24/7 chat support team with the following details:
- From number:
- To number:
- Timestamp (including timezone):
- Screenshot of the inbound message:
That's it! We'll get back to you ASAP.