How to report a delivery issue

Updated 2 years ago

Here's how you can report a delivery issue to our support team. If you have a large number of similar issues, only report a few samples.

  1. Log in to the dashboard and select the product e.g. 'SMS' then open the 'History' submenu.

  1. Click the message which had an issue.
  2. Click 'Report an Issue' at the bottom of the popup
  3. Fill out and submit the short form.

Inbound Issues

If you're experiencing issues with inbound messages and can not view it in your history, please provide our 24/7 chat support team with the following details:

  1. From number:
  2. To number:
  3. Timestamp (including timezone):
  4. Screenshot of the inbound message:

That's it! We'll get back to you ASAP.

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