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How to report a delivery issue

Updated 2 weeks ago

Here's how you can report a delivery issue to our support team. If you have a large number of similar issues, only report a few samples.

  1. Log into the dashboard and select the product e.g. 'SMS' then open the 'history/reporting' submenu.
  2. Click the (i) button at the end of the row of a message which had an issue.
  3. Click 'Report an Issue' at the bottom of the popup
  4. Fill out and submit the short form.

That's it! We'll get back to you ASAP.

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