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Our SMTP service does not maintain plain text formatting, it requires HTML formatted text in order to pass when sending from our system, such as the new line br tag. i.e <br> for new line.
There are a few reasons that your emails can end up in someones spam/junk folder. Here are a few things to check first: Test how spammy your emails are using this free tool: https://www.mail-tester.c…
We offer a SMTP server for outgoing Transactional Email. Server: smtp.clicksend.com Port: 25 (Non-encrypted) or 465 (Secure SSL). If you're having issues, try 587 or 10001 (Non-encrypted). Username/P…
If you get this error, you haven't whitelisted your sending address. You need to whitelist the from email address here: https://dashboard.clicksend.com/#/transactional-email/settings/from-addresses
You can setup a URL for us to post status updates to here: https://dashboard.clicksend.com/#/transactional-email/settings/delivery-reports Possible statuses can be found in this article: Email Status…
Our email marketing system automatically attaches an unsubscribe link to the bottom of each email. Our transactional email system doesn't. It's up to you to add an unsubscribe. If you aren't able to…
Try to telnet to the server. Open up the commandline and run each of these commands. Let our support team know what the response is for each of them: telnet smtp.clicksend.com 25 telnet smtp.clicksen…
By default we use shared IP addresses to send email. If you prefer, we can setup a dedicated IP on your account for Email marketing or Transactional Email. The pricing is US$49/month (converted to yo…
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