Can I cancel a letter?
Our postal service runs on an automated system. We aren't always able to cancel your letters as they are sent to our print centres instantly.
With a Letter Campaign, if you click on the Campaign you may have the ability to click the Red Bin Button, as mentioned in these Statuses:
Scheduled: Can be Edited/ cancelled
Queued: Can be Edited/ cancelled
Cancelled: Can be Edited/ resent
Failed: Can be Edited/ resent
Sent - Nothing more can be done as the letter is sent
If you have scheduled a letter and you'd like to cancel it, you can do so from your account here: