UserVoice

Updated 5 years ago

UserVoice Integration

Prerequisite

You need a Zapier account first. If you don't have an account, click here to create a Zapier account.

Introduction

In this article, we will try integrating both ClickSend and UserVoice. So what we want to achieve here is to send an SMS to the user to notify them when somebody submits a ticket.

So, let's get started.

Instructions

Step 1:

Step 2:

Let's search and select UserVoice as our trigger app. Next, check New Ticket as our trigger action. Then click Save + Continue button.

Step 3:

Let's link your UserVoice account.

Enter your Account Name.

Then click Yes, Continue button.

Then click Save + Continue button.

Step 4:

Let finish up our trigger app setup.

Go back to your Zapier setup page.

Then click Fetch & Continue button.

Lastly the Continue button.

Step 5:

Ok, let's set up our Action app. Let's search and choose ClickSend.

Next select Send SMS as our action.

Then click Save + Continue button.

Step 6:

Next, let's add your ClickSend account. Click Connect an Account button.

There should be a popup saying to add or allow your Zapier and ClickSend account to be linked together.

Type in your ClickSend username and API key.

Click the Test button to check if it was successful.

Then click Save + Continue button.

Step 7:

Let's set up our SMS message.

In the To input field as the number of the person or people you want notified when a ticket is submitted.

Enter a custom generic message into the Message input box about the ticket using the UserVoice placeholders (Contact Name, URL, Contact Email, Subject, Created At, Etc).

Set the From input box as the name your business or something else meaningful.

Then click Continue button.